Monthly Archives: February 2020

Transcript of Navigating Small Business Legal Issues in the Digital World

Transcript of Navigating Small Business Legal Issues in the Digital World written by John Jantsch read more at Duct Tape Marketing

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John Jantsch: This episode of the Duct Tape Marketing Podcast is brought to you by Zephyr CMS. It’s a modern cloud based CMS system that’s licensed only to agencies. You can find them at zephyrcms.com, more about this later in the show.

John Jantsch: Hello, and welcome to another episode of the Duct Tape Marketing Podcast. This is John Jantsch. My guest today is Jamie Lieberman. She is an entrepreneur, speaker, and practicing attorney, and founder of Hashtag Legal. We’re going to talk about legal stuff today. We’re not going to talk about marketing, but sometimes these things intersect.

John Jantsch: Jamie, thanks for joining me.

Jamie Lieberman: Thanks for having me.

John Jantsch: Let’s hear your story. How did you get here to being the founder and CEO of Hashtag Legal? I suspect there’s a journey.

Jamie Lieberman: Isn’t there always a journey?

John Jantsch: So true.

Jamie Lieberman: I’ve been a lawyer for about 15 years. The first half of my career was very traditional law practice, big law in New York City, federal government. It was everything you think it was, not being that positive.

Jamie Lieberman: About seven years ago, I decided I think it’s time for me to figure out another way to practice that fit more me, so I left my job and started freelancing to try and find my way. I had had seven or eight years of legal experience and felt comfortable enough to go out on my own but wasn’t quite sure what I wanted to do. At the same time, I myself was a blogger so many years ago. I had a blog about living in New York City when I was much years past, pre-kids, and it got really popular.

Jamie Lieberman: When I stopped working at the government, I started up a blog again because I thought it might be kind of fun. At that time about seven years ago, bloggers were starting to make a little bit of money. The word influencer didn’t even exist yet. I started working for a company that ran conferences for bloggers. They asked me, about six years ago, “Hey, do you think you may want to give a talk about legal issues for bloggers?” I thought, “Yeah. That’s kind of interesting. Now let me figure out what those are.” I did, and I gave the talk, and that’s actually where Hashtag Legal came from. I started working with bloggers, now influencers, and that quickly expanded into creatives and entrepreneurs, service professionals and marketers.

John Jantsch: Yeah, so I’m guessing the name Hashtag and then thrown together with Legal, there is a focus on the online world. Would that be accurate?

Jamie Lieberman: Yeah, definitely. We absolutely have a large number of clients who live and work in the online world.

John Jantsch: All right, so what’s unique about Hashtag Legal in terms of… We’ve talked a little bit about who you serve, but is there some way in which you serve them that is different than me going to the small law office down the street here?

Jamie Lieberman: Yeah, sure. We are also entrepreneurs and creatives and people who understand what it’s like to run that business. I often think many of my clients are what I call reluctant entrepreneurs. They’re really good at something, and legal usually isn’t what they’re interested in focusing on, so they kind of avoid it. Some people don’t avoid it, but they sort of don’t want to deal with it, and some people actively avoid it.

Jamie Lieberman: We try to make legal accessible and not scary by talking about it in plain language so that it is approachable, it’s easy. We are an all-female virtual law firm. We do that on purpose because, many of our clients, that’s how they are. We come to the clients and communicate with them as best as served for them versus most lawyers who communicate the way they want to communicate and don’t really think much about how comfortable or uncomfortable their client may feel with that mode of communication.

Jamie Lieberman: I got clients who are Slacking me and Messengering me and, yeah, they’re in my DMs. We move it to the proper channels, but I’m open to that. I like to give a lot of information, so we’re really transparent. We just like to work in a way that feels comfortable and more accessible than, say, your average lawyer who is oftentimes… Many of my clients have said they feel like they don’t even understand what they do let alone being able to advise them on how to protect and grow their businesses.

John Jantsch: I think a lot of people are used to hiring an attorney when something bad happens. They get sued, somebody doesn’t pay them, whatever those things are. Are there some things that you think that more small business owners, more entrepreneurs need to be thinking about, in terms of legal, and locking down just as a matter of course?

Jamie Lieberman: Absolutely. I actually think if more people did those company audits, had a really good lawyer as a partner in their business, that there’d be less non-paying clients and less fearful calls, so I think it’s really good to sit down.

Jamie Lieberman: Every business is different, but depending on what your business is… particularly, for example, if you’re a service professional, you live and die by your contract. I don’t mean the Frankenstein contract that you got from your friend who got from their friend who then pulled seven things offline or the template you bought. I mean a lawyer who actually sat down, understands what it is that you do, and created a contract that works for you, and that’s flexible, and that can move as you need to move because everybody’s business is different. Contracts are a big one.

Jamie Lieberman: Intellectual property, particularly if you are a creator or a creative, understanding what it means when you create for others or if you are putting information out into the universe, what that means in order to protect the information that you’re creating is important. That’s your intellectual property.

Jamie Lieberman: Also your trademarks, your names. A lot of people pick a cool name and then, couple years later, think, “Maybe I should look into this and see if I can use it or register it for a trademark,” and then somebody else has it or… There’s a million stories. Those are some good examples of ways that you can get around the, “Oh, my gosh,” scrambling phone call.

John Jantsch: Particularly since you talked about working with creatives, in a lot of cases, they just… A hug is a contract. Right? Again, I know I’m being facetious, but I mean contracts can actually not be very customer-friendly or not feel very-customer friendly. I mean how do you balance that? I mean the traditional law firm that you used to work for probably had contracts that were basically 100% one-sided to screw anybody who signed it. I mean, unfortunately, that’s reality. How do you balance the, hey, this is good for all of us?

Jamie Lieberman: I think that’s how all contracts actually should be written. I find it really frustrating and unnecessary when they are so one-sided for no reason. I read a lot of talent agreements or book deals. Book deals, ugh. It can be the bane of my existence, particularly for a first-time author, because they are often incredibly one-sided, and they don’t need to be.

Jamie Lieberman: I find that, when sitting down to talk to a business owner about their contract, I talk to them about, “What are your deal-breakers? What are the ones that you cannot give on?” We make those the ironclad… We’re not going to negotiate those, but there are some other clauses, to that particular business owner, that may be a little more flexible. Maybe we can make them a little bit, I’m not saying one-sided, but we may be able to negotiate them with clients who care about that particular position, or maybe we just make it straight down the road.

Jamie Lieberman: Contracts don’t have to be these awful documents that make you want to throw up when you have to look at them with two columns and font six, and it’s a single-spaced, and it’s 75 pages long. It’s overkill and unnecessary, and there’s no reason for it. We just try to create contracts that our clients understand and can read themselves and explain to their clients so that they understand why they have that clause. There’s no unnecessary language.

John Jantsch: Do you find that there are certain, I don’t know what we want to call them, but certain places where small business owners get tripped up, I don’t know, gotchas or something that come back and maybe bite the majority of people in the… that don’t address them. Are there certain things that you definitely ought to be a little worried about as a business owner?

Jamie Lieberman: That’s a great… You mean within the context of a contract? I-

John Jantsch: Not necessarily a contract, so just-

Jamie Lieberman: Oh, generally.

John Jantsch: Just legal in general.

Jamie Lieberman: Yeah, sure.

John Jantsch: What are the ones that, if you’re going to have trouble, here are some of the ways that [crosstalk 00:09:02]-

Jamie Lieberman: [crosstalk 00:09:02]. Non-paying clients is a big one. That’s a tough one. The scope of work is also a tough one. The TBDs that everyone likes to put into contracts and then nobody actually TBDs it, so they’re just vague. Revisions when you’re creating for somebody else. Those are the common ways that I see that there starts to be an issue.

Jamie Lieberman: Not having clear boundaries around termination. How do you terminate? What happens when a contract gets terminated? Because the fact is not every relationship is going to be perfect, and there may come a time where you either one-sidedly or mutually agree, “You know what? We just need to part ways. This isn’t a fit.” That’s okay. It’s business. It’s not personal. Having clearly written out guidelines for what that means in terms of ownership of work product and payments and refunds, that’s a big place that I see, a lot of ways, if it had been done well upfront, there would be nothing to argue about.

Jamie Lieberman: Partnership agreements is another one, partners that come together and don’t put agreements in place. Everybody’s really happy when a business starts, but when a business ends, it is probably the number-one most expensive thing that can happen in a business is when two partners split and can’t amicably resolve it. Those litigations can go on and on, and they are so expensive.

John Jantsch: I’ll tell you, in the online world, I would also say kind of the opposite. We were talking about a business owner protecting themselves in dealing with folks, but I can’t tell you how many ridiculous agreements I’ve seen that small business owners have signed for their website, which [crosstalk 00:10:44].

Jamie Lieberman: Oh, gosh, yes.

John Jantsch: It’s like, “No, we’re going to get a new…” It happens all the time because my company comes in and helps them fix their website, and then we learn that, “Nope, that company owns it. If you’re not going to pay us anymore, everything’s ours. You signed that deal.” It’s heartbreaking.

Jamie Lieberman: I’ve seen so many of these SEO companies that come in, and there are these hidden clauses that essentially give them an ownership piece even after termination. I’ve seen some crazy stuff in some of those contracts, and a lot of people don’t. In my opinion, it is so rare that you would actually ever sign the first draft of an agreement. There’s always a back and forth. There should be a negotiation. So many small business owners don’t feel like they have the power to do it, and so they don’t. I definitely agree. That’s a great point.

John Jantsch: Today, content is everything, so our websites are really content management systems, but they’ve got to work like one. Check out Zephyr. It is a modern cloud-based CMS system that’s licensed only to agencies. It’s really easy to use. It’s very fast. It won’t mess with your SEO. I mean it really reduces the time and effort to launch your clients’ websites, beautiful themes, just really fast, profitable way to go. They include an agency services to really make them your plug-and-play dev shop. Check out zephyr.com. That is Z-E-P-H-Y-Rcms.com.

John Jantsch:  We haven’t talked about employees. Again, I know you’re working with maybe a lot of solopreneurs, but so maybe if it’s even the virtual, part-time employee, where do you see employee issues coming up in the legal space?

Jamie Lieberman: It’s funny. We have clients that have as many as 80 employees and some as many as they’re just their own, so we see a wide range of employment issues. In this space, in particular, virtual workforces can get really complex the larger you become.

Jamie Lieberman: I have a client who has employees in, I’d say, 40 states, and so we’re navigating 40 different state laws for employment issues. That can be really challenging.

Jamie Lieberman: The other thing that really comes up in a lot of people, particularly now with California’s new law, is contractors versus employees, people who want to pay someone as a contractor when, in fact, they probably are an employee. I’ve seen clients rack up crazy fines from a state for a mischaracterized employee. That’s another issue.

Jamie Lieberman: Theft of clients, not having an employment agreement in place when you do, either a contractor or employee, to make sure that you don’t… It’s not a non-compete, because a lot of people think, “Oh, non-competes are not enforceable.” That, as a blanket rule, is actually not true. There are ways you can make, in certain states, enforceable non-competes. Where you can really protect yourself is non-solicitation clauses, meaning you can’t solicit my clients, you can’t solicit my employees, and you can’t solicit my contractors.

Jamie Lieberman: There’s ways that you can protect yourself. I think a lot of employees’ employers are either afraid to approach it because they don’t want to lose talent or they think they just can’t when, in fact, you can.

John Jantsch: All right, let’s get really geeky. Are you dealing with any GDPR and CCPA issues?

Jamie Lieberman: Privacy laws, my friend. Yes, we do a lot. We spent a ton of time on CCPA. I mean we still are.

John Jantsch: Maybe unpack that a little bit. There’s a lot of scary-sounding things about being… billion-dollar fines. Where is the typical small business who has a website, does email marketing to their clients. I mean where are they really exposed in that?

Jamie Lieberman: Really, you have to look at whether or not it even applies to you. That’s going to be looking at numbers. The 50,000 residents is usually… If you’re selling data, which some companies do, then there you go, but sale of data doesn’t necessarily have what you think of as a lay person. It means something different under CCPA. Digital ads are sale of data, and so if you run a website that creates content and has digital ads, then you are likely involved in the sale of data, so it is important to understand.

Jamie Lieberman: This is what I say about privacy in general. It terrifies people because there’s about 1,000 laws that could potentially apply. There’s no one law, right? When we have to pay our taxes, we go look at the tax code, but for privacy, there’s like 50 laws. Some of them may apply, some of them may not. States don’t agree with states, and California does everything first. Federal governments, they’re not involved. They have some stuff.

Jamie Lieberman: Really, my recommendation to every business owner who collects data of any kind… That is email addresses. That could be IP addresses. That can be the heat map that’s on your website if you’re using certain plugins, if you have lead pages, for example, things like that. Do an audit. Sit down and look at the back end of your site and really understand what every single plugin and provider is doing, and what data they’re collecting, and what permission you’ve given, because as the website owner, as the business as defined under CCPA, it’s your responsibility to tell your users what data you’re collecting, if you’re selling it, and what you’re doing with it. That’s not a bad thing to know that about your business.

John Jantsch: Yeah. The first thing you need to do is breathe, though. Right? There…

Jamie Lieberman: Yeah, take breaths. There should never be panic. There really shouldn’t. Everybody freaks out. I’m like, “No, just take a breath. You’re going to spend two hours. You’re going to time block on your calendar. You’re going to take two hours. You’re going to look at your plugins,” or find someone who’s a good privacy lawyer and have them do it for you.

John Jantsch: There’s a whole subset of just privacy technology people that understand what is happening when your website [inaudible 00:16:53]. That can be another place to look.

John Jantsch: I remember when GDPR had this deadline. I mean people were like [inaudible] sleep. Like you said, I’m glad you said that first. In a lot of cases, it didn’t really apply to them that much.

John Jantsch: All right, let’s end up with I have some podcasts listeners, and I suspect that there probably are some legal issues that podcasters, little old people like myself, should be thinking about. What are those, in your estimation, that apply to podcasters?

Jamie Lieberman: Podcasters have the same… Naming is a big one in the podcast world, whether or not you’re going to, one, pick a name that you can use or, two, you want to trademark protect that name.

Jamie Lieberman: Releases from your guests. If you ever want to repurpose the content that you’ve created, getting a release from your guests when they join is much easier than having to go back to them and say, “Hey, I’m writing this book, and I want to include you.” That’s often a place that podcasters overlook. I do a lot of podcasts, and most people don’t ask for them. It’s fine, but sometimes they come back and they’re like, “Can I use that?” Then they have to go down the route. It is helpful to have releases from your podcast guests.

John Jantsch: Yeah, which, on that note, if you’re going to try to use it in a book and you have a mainstream publisher, they’re going to ask for it anyway, so get it ahead of time. Fortunately, I work in the marketing world, and all the people I talk to are thrilled if I write about them, and so it’s like it’s usually-

Jamie Lieberman: Right, exactly.

John Jantsch: But, but-

Jamie Lieberman: But not everybody-

John Jantsch: But not everybody is.

Jamie Lieberman: … has a marketing podcast. Music is a big one, a really big one, and use of just anything of someone else’s. When in doubt, get permission. Make sure you have a license. Make sure the license that you have allows you to use whatever it is that you’re using of someone else’s in the way you want to use it.

John Jantsch: Yeah. I wasn’t going to ask this, but you just reminded me of the stock photo sites-

Jamie Lieberman: Ah, yes.

John Jantsch: … that decided that they couldn’t sell photos anymore, so they were going to go extract fines. If you get that, “Oh, gosh. There’s a picture from some stock photo site on my website, and they’re telling me I owe $700,” what do I do with that?

Jamie Lieberman: There’s a few things that you can do. One, you want to investigate whether or not the company that is sending you this letter has a copyright registration. If they have a registered copyright and you used the photo without permission or you used the photo without a license in some way, then you may be on the hook.

Jamie Lieberman: However, my recommendation is, anybody who downloads images, just save the license next to the image in a folder. That way, if someone comes back to you a couple years later, you can say, “Oh, I downloaded it, and here’s the license that I had when I downloaded it.” Then, if you have that proper license, they’ll go away. If you don’t have a license, if you took it from somebody’s website because, five years ago, you didn’t know any better, you may have to pay a fine. Try to negotiate, though. You don’t have to pay the first thing.

Jamie Lieberman: Most places like [Picsy] and a lot of those places, they’ll negotiate down with you. They aim high expecting you’re going to pay less, but if they have a valid copyright registration, if you’re infringing on it, there’s not much you can do. It doesn’t matter how many people saw it, if you made money off of it. There’s pretty strict liability when it comes to copyright infringement, so don’t do it.

John Jantsch: Well, totally. I think it’s really more the people that get that surprise letter. I’ve seen 10… No. I think the highest I’ve seen is somebody wanted like $1,500 when you could go license that same image for eternity for $4 on the site.

Jamie Lieberman: I’ve seen six figures.

John Jantsch: Oh, wow. Yeah. There, again, I think that’s one. I mean I may be wrong, but it looked to me like they weren’t really trying to protect their copyrights so much because those pictures really had no value anymore. They really were just trying to extract a new revenue stream, but again-

Jamie Lieberman: Yeah. There’s many websites that do that. I think that, from a policy perspective, copyright laws, the way that it is for a reason, but it also allows people to exploit it. That stinks, honestly. Sometimes I get these letters and it’s just… There’s photographers that do this for a living. They take a lot of photographs, they batch register them, and then they put them up, and then they do reverse Google searches. They have lawyers who are on contingency who just send letters and letters and letters and letters.

Jamie Lieberman: We came across one. They ask for a minimum of $10,000 if not more, and the lawyer doesn’t care. He’ll file lawsuits. They’ll go, and they’re very difficult to deal with and very hard to negotiate with. It’s unfortunate, and it’s true.

John Jantsch: Sorry I took us down that rabbit hole. Let’s end on a happy note, shall we? Tell people where they can find out more about Hashtag Legal and the work that you’re doing, Jamie.

Jamie Lieberman: Sure. Our website’s hashtag-legal.com. I also have a podcast. My podcast is The FearLess Business Podcast. We talk about all the stuff everyone’s afraid of in their business but shouldn’t be. We try to make it easy and accessible. We’re on Instagram, hashtag_legal. You can contact me directly. Jamie is J-A-M-I-E@hashtag-legal.com.

John Jantsch: Awesome. I appreciate you stopping by and, hopefully, we’ll run into you someday out there on the road.

Jamie Lieberman: Thanks.

Building a Marketing System in 7 Steps

Building a Marketing System in 7 Steps written by John Jantsch read more at Duct Tape Marketing

The Duct Tape Marketing philosophy is that marketing is a system. It’s not a series of tactics you approach willy-nilly. It’s not a blog post here, a podcast episode there, a social media ad once in a while. The kind of marketing that gets real results is driven by strategy and is constantly refined.

Today, I’m going to walk you through the seven steps any business must take to build a robust marketing system. Going through these steps now and revisiting them annually is the key to ensuring your business’s long-term success.

1. It Starts with Strategy

When you think marketing, your mind might leap to tactical elements: setting up a social media profile, creating share-worthy how-to videos on your YouTube channel, soliciting positive reviews on Yelp. Those are all well and good, and they are certainly elements you’ll want to tackle eventually. But first, you’ve got to start with strategy, and strategy starts with knowing your ideal customer.

If you don’t understand who your ideal customer is—their core problems and the value you bring to every engagement—how can you possibly find a message that resonates and identify the tactics that will work?

The short answer is that you can’t. Every great marketing strategy is rooted in pinpointing your ideal customer and honing in on the ways they want to interact with a business. Only once you’ve established your ideal client can you begin to connect what you offer with how you solve your customer’s problems.

2. Take Control of the Customer Journey

Today’s customer journey is driven by the customers themselves. People can go online to read your website, snoop on your social profiles, and get the inside scoop from existing customers’ reviews. If you let it, the buying journey can happen with hardly any input from you.

But smart businesses don’t sit back and let the customer do what they want; they take the reins on the customer journey. We like to frame the customer journey as one that flows through a marketing hourglass. The journey has seven steps: know, like, trust, try, buy, repeat, and refer.

We call it the marketing hourglass because your marketing tactics need to be involved at every step along the way. It’s not enough for you to leap in just before the sale. You must use tactics early on to help ideal prospects discover your brand. Your content should help convince them that you’re likable and trustworthy.

And your marketing efforts must continue long after that first sale is done. You’ll continue to be involved in the process of encouraging repeat business and a steady stream of positive reviews and referrals. As marketers, it’s our job to help customers take each step along the journey logically.

3. Content Has Risen to the Strategic Level

Don’t conflate the word “content” with “blog post.” Content is way bigger than that.

Content allows us to take the promise that we made to solve a problem and expand that so we can dominate search, social media, and all other places online where prospects are looking for answers about our brand.

We like to use content hubs to create one-stop-shops for the kind of informative, meaningful content that addresses a customers’ needs anywhere along the journey. Hub pages are designed to bring together all relevant information on a certain topic on one page. Think of them as the table of contents for a great online book in your area of expertise.

Whether someone’s just discovering your business, are coming back for one last look before they make a first purchase, or are sharing information about you with a friend looking for a referral, content hubs have something for everyone.

Content hubs are not only great resources on your website, they help improve your ranking in SEO and ensure that it’s easier for new audiences to discover your business.

4. Be Everywhere Online

People today live their lives online. The average internet user is online for six and a half hours each day! So that’s where every business needs to be, too.

Creating a total online presence allows you to greet people no matter where they are on the internet. Did someone drive by your brick-and-mortar store and look you up on Facebook? You should have a complete profile, with photos, reviews, and contact information, to greet them!

Did one of your happy customers refer you to their friend? Make sure your website is optimized for search, so that you will appear in queries even if that friend forgot to write your business name down and instead searches for a term associated with what you do.

The final piece of having a total online presence is ensuring that all of the pieces are integrated to work as a whole. Make sure that you use consistent branding across all of your profiles so people easily recognize you as the same business. Have your social handles on your website, so people can click from your homepage to your Instagram or Facebook profile. And vice versa! Use social media organic posts and advertising to drive traffic back to your website.

5. Keep the Leads Coming

A steady flow of leads is what will keep you in business for years to come. Not every lead will become a customer, but if you constantly have new opportunities coming your way, you’ll be able to continue to grow your business.

There is no one way to generate leads. In fact, it’s best to spread the wealth so that you’re there in the channels where your ideal customers live. That being said, it also pays not to stretch yourself too thin. You don’t have to be on every social media channel, guest blogging for every industry publication, appearing on every podcast, and showing up in every search related to your industry.

Instead, focus your efforts on the channels that are most likely to generate results. If your ideal clients are Baby Boomers, there’s no need to spend time marketing on a Gen Z-dominated social media site like Snapchat. It’s best to focus on building up those channels that are most likely to consistently generate leads.

6. Focus on Converting Those Leads

Are you doing what it takes to convert each and every lead? What about a plan to reactive old and lost clients? You can dramatically impact a business by setting up better experiences along the customer journey.

This starts with customer journey mapping. Mapping allows you to understand exactly what’s happening at each stage of the journey. If there are elements that are contributing to a less-than-stellar experience, you have the power to change those and make them better. Once you know you’ve built a great experience all the way through, you’ll have a better shot at winning back those clients you lost and capturing new ones, too.

Customer journey mapping also helps you consider all conversion behavior. It’s not just the sale that matters, it’s every conversion step leading up to that. Are people signing up for your newsletter? Are they downloading your free ebook? Are they booking an online appointment to video chat with your sales reps?

By tracking and measuring each conversion behavior, you can begin to identify those weak spots. If you can boost conversion at each weak spot by one or two percent, it adds up to a huge bump cumulatively over the journey.

7. Make a Plan

You don’t need to be like those giant corporations that have five- and ten-year strategic plans. But you do need a plan that says—for this year, quarter-by-quarter—these are our biggest priorities.

Most businesses try to bite off more priorities than they can chew. Limit it to three or four priorities each quarter. From there, you can break these big-picture goals into actionable steps.

Marketing isn’t something you can set-and-forget. It needs to happen daily, so you should schedule it in to ensure it becomes a habit. If you have a team, stay on top of them to ensure that your priorities are moving along and you’re hitting each of those actionable steps on time.

Once you’ve discovered the tactics and strategies that work for you, write them down. By documenting your processes, it’s easy to pass those tasks off to staff members or outside marketing support. That frees you up to focus on the next big strategy to grow your business.

Great marketing is a cyclical thing; it never truly ends. Once you’ve gone through these seven steps, go right back to the beginning and refine your approach. Do you need to revisit the profile of your ideal customer? Is there a new online channel you should be considering in your marketing efforts? Have your mapping exercises highlighted a new opportunity to boost conversions at a given stage in the journey?

By revisiting each of the seven steps of your marketing strategy each quarter, it keeps your approach fresh and helps you identify new ways to reach customers.

7-Figure Small – The Self-Reliant Entrepreneur

7-Figure Small – The Self-Reliant Entrepreneur written by John Jantsch read more at Duct Tape Marketing

John Jantsch talks about his latest book, The Self-Reliant Entrepreneur, on the 7-Figure Small podcast with host Brian Clark.

Being an entrepreneur is hard. It can feel isolating and self-doubt often creeps in, so it’s important to find ways to become more self-reliant. This doesn’t mean forging a path all alone—you can and should find allies who support you—but it does mean knowing when to seek advice and when to trust yourself.

Jantsch is a long-time entrepreneur, so he knows the struggles of the journey well. He wrote The Self-Reliant Entrepreneur as a “why-to” text for entrepreneurs to help them find the courage, strength, and wisdom to keep moving forward in business and in life.

The title comes from Ralph Waldo Emerson’s famous essay, “Self-Reliance,” and the work is driven by quotes from Emerson and other Transcendentalist authors. Jantsch draws great inspiration from this time period, which he labels as one of the first counter-culture movements in the United States, and he sees many parallels between the ideas explored by the Transcendentalists and the traits a modern entrepreneur must cultivate.

To learn more about the book and to hear Jantsch’s list of the seven most important aspects of self-reliance for entrepreneurs, business owners, and freelancers, check out the podcast.

Listen: John Jantsch on the 7-Figure Small podcast

Weekend Favs February 8

Weekend Favs February 8 written by John Jantsch read more at Duct Tape Marketing

My weekend blog post routine includes posting links to a handful of tools or great content I ran across during the week.

I don’t go into depth about the finds, but encourage you to check them out if they sound interesting. The photo in the post is a favorite for the week from an online source or one that I took out there on the road.

  • LSIGraph – Come up with LSI keywords to give your SEO a big boost.
  • Yafi – Gather customer feedback on your website.
  • YourNDA for Apple and Android – Easily create and sign NDAs on the go from your phone.

These are my weekend favs, I would love to hear about some of yours – Tweet me @ducttape

Make It Right Podcast – The Self-Reliant Entrepreneur

Make It Right Podcast – The Self-Reliant Entrepreneur written by John Jantsch read more at Duct Tape Marketing

John Jantsch stops by the Make It Right podcast to talk about his latest book, The Self-Reliant Entrepreneur, with host Janet Eastman.

Jantsch started his own small business marketing firm more than 30 years ago. Over the course of his entrepreneurial life, he developed a morning routine to help him find focus and meaning at the start of his day so that he could show up and be the best business owner and leader. His new book is one that he wishes he had to incorporate into his daily practices. It’s designed to fit into your morning routine so that you begin your day grounded and inspired.

On this episode, Jantsch shares more about the Transcendentalist authors and quotes that permeate the pages of The Self-Reliant Entrepreneur, and he shares an excerpt from one of the daily entries.

Listen: John Jantsch on the Make It Right Podcast

The Venture Podcast – The Self-Reliant Entrepreneur

The Venture Podcast – The Self-Reliant Entrepreneur written by John Jantsch read more at Duct Tape Marketing

John Jantsch stops by The Venture Podcast to talk about small business marketing and his latest book, The Self-Reliant Entrepreneur, with host Lambros Photios.

Jantsch has been helping small business owners and entrepreneurs to market their business for thirty years. He discusses his marketing philosophy with Photios, and shares why a focus on the ideal customer should be top-of-mind in every marketing move you make. He also weighs in on the latest marketing trends, from TikTok to audio content, and provides his opinion about where small businesses should focus their time and attention.

Finally, he turns to his book, The Self-Reliant Entrepreneur, which is less about marketing and more about providing guidance to entrepreneurs of every stripe. Throughout his own entrepreneurial journey, Jantsch has come to realize that building a great business starts with building a better self, and that’s what he’s hoping to inspire other business owners to do in his latest book.

To catch more marketing tips, learn about The Self-Reliant Entrepreneur, and even hear an excerpt from the book, check out the episode below!

Listen: John Jantsch on The Venture Podcast with Lambros Photios

Inspired Insider – Full Episode – The Self-Reliant Entrepreneur

Inspired Insider – Full Episode – The Self-Reliant Entrepreneur written by John Jantsch read more at Duct Tape Marketing

John Jantsch stops by Inspired Insider to talk about his latest book, The Self-Reliant Entrepreneur, with host Dr. Jeremy Weisz.

Jantsch started his own marketing agency 30 years ago, focused on small businesses. As an entrepreneur himself who works with many other entrepreneurs through his work, he has a great deal of respect for those who forge their own path and start a business they love.

But he knows it isn’t easy. He’s been through many seasons with his own business, where he’s doubted himself and his ideas, and he’s learned that part of working on your business is working on yourself as an individual.

In this episode, he talks about why he wrote the book, why he structured it around different seasons and as a daily devotional, and shares a sneak peek at one of the entries.

Listen: John Jantsch on Inspired Insider with host Jeremy Weisz

Living Life By Your True Values

Living Life By Your True Values written by John Jantsch read more at Duct Tape Marketing

Marketing Podcast with Dr. John Demartini
Podcast Transcript

Dr. John Demartini headshotToday on the Duct Tape Marketing Podcast I sit down with world-renowned specialist in human behavior, researcher, author, and global educator Dr. John Demartini.

We all think that we know what our values are, but do we really understand what it is that drives and inspires us? Dr. Demartini has undertaken a lifelong mission to learn what makes us tick. He says that rather than relying on cliched ideas about our ideals, by looking at where we spend our time, money, and energy, we can hone in on our true set of values.

Once we’ve found those values, they become the key to unlocking a life filled with meaning. On this episode, Dr. Demartini and I talk about his book, The Values Factor, and the fascinating world of values.

Questions I ask Dr. John Demartini:

  • Can you define the term “values factor”?
  • What gets in the way of people identifying their true values?
  • Is there anything wrong with having aspirational values?

What you’ll learn if you give a listen:

  • How to move beyond cliched notions of values to find the things we’re truly inspired by.
  • How leaders can use a values system to build a more engaged team.
  • How understanding your values can help you embrace all sides of yourself (and why that matters).

Key takeaways from the episode and more about Dr. John Demartini:

Like this show? Click on over and give us a review on iTunes, please!

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This episode of the Duct Tape Marketing Podcast is brought to you by LinkedIn Marketing Solutions. In today’s world of a million messages a minute, how do you capture someone’s attention?

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Transcript of Living Life By Your True Values

Transcript of Living Life By Your True Values written by John Jantsch read more at Duct Tape Marketing

Back to Podcast

Transcript

LinkedIn Marketing Solutions logo

John Jantsch: Hey, marketing today has gotten harder. There’s so many new platforms. How do you reach the right audience? Fortunately, there’s a simple way. LinkedIn can help you speak with the right professionals at the right time.

John Jantsch: Hello, and welcome to another episode of the Duct Tape marketing Podcast. This is John Jantsch. My guest today is Dr. John Demartini. He is a world renowned specialist in human behavior, a researcher, author, and global educator. One of his most recent books is called The Values Factor: The Secret to Creating an Inspired and Fulfilling Life. Let’s talk about values. Shall we? Welcome, John.

John Demartini: Thank you for having me. Thank you. Appreciate the time.

John Jantsch: I read the official stuff that you do, but let’s give people a little bit of background. How’d you get here to where you are today?

John Demartini: Well, I started when I was 17 actually. I had a dream to travel the world and to teach and I set out to do that at age 17, almost 18. By God, I just didn’t give up on it and it just kept emerging..I had a learning problem as a child, I was told in first grade I would never be able to read, never be able to write, never be able to communicate, never amount to anything, never go very far in life. I was a high school dropout and was living on the streets for many years.

John Demartini: But then I met this amazing teacher named Paul Bragg when I was 17 that made me, during his talk for the first time in my life, I thought maybe I could overcome my learning problems, someday I can learn how to read and become intelligent. I’ll tell you what, that was the most inspiring night and the turning point in my life and I never gave up on it. I had to first learn how to pronounce words and spell and practice speech and things. I had a speech problem and I just never gave up on it. I just, and this is the thing I just love doing most.

John Jantsch: At 17, you were still not reading or even speaking well?

John Demartini: I didn’t read my first book till I was 18.

John Jantsch: Was it ultimately neurological or psychological?

John Demartini: Well, when I was very young, I had a speech impediment so I had to go to a speech pathologist very young. And then when I got into first grade, I had what they define now as dyslexia and apraxia. I wasn’t able to put it all together. The only way I made it through school is by asking smart kids question. When you really, really, really, really want to do something and there’s no turning back on it, you can turn your life around. That’s what happened to me. I just had such a desire to win.

John Demartini: I never thought I’d ever be intelligent. I had a desire to be intelligent and man, when I went out on the pursuit of that, it was a relentless pursuit that I had, with the help of my mother, I had to read 30 words a day and pronounce them and spell them properly and put them in a sentence and say it, and I couldn’t go to bed until I had 30 new words a day when I was 18. And my vocabulary grew and I eventually took a GED and a high school equivalency test and a college entrance exam. I went on and then I ended up being a scholar. I just never gave up on it. I’ve read now over 30,000 books and I just love reading, I just love learning.

John Jantsch: And you, people might’ve heard me introduce you is Dr. John Demartini, so you now have even achieved an advanced degree.

John Demartini: Yeah, I did 10 years of college, almost and yeah, I just want to be a teacher, a philosopher and healer. I full-time travel around the world today, researching and teaching and have students all over the world today, every country. I’ve been quite blessed. Been to 154 countries, in this January will 154.

John Jantsch: And you reside, you were telling me before we started recording, in a somewhat unique home.

John Demartini: I live on a ship called The World when I’m there, most of the time I’m traveling. But my residence for the last 18 years is on a condominium, probably condominium ship that travels all over the world and I get off and on as I travel. It’s just a place to write.

John Jantsch: I mentioned that the name of one of your core works is called The Values Factor. I wonder if you could define that term, values factor.

John Demartini: Well, every individual, regardless of gender or age or culture lives moment by moment by a set of priorities, a set of values, things that are most important to least important in their life. In this hierarchy is a set of values that they hold, things that are most important to least important. This set of values is unique to them and it determines how they perceive, what they decide and how they act. Their perception, decisions or actions are dependent on these values and whatever’s highest on their value. They spontaneously are inspired intrinsically to pursue, and this is where they’ll excel and fulfill and expand.

John Demartini: Whatever’s low in their values, lower in the priorities, they’ll require extrinsic motivation to get them to do it. They’ll need a punishment if they don’t do it, reward if they do kind of thing in order to get them to do it. And this is not where they excel, this is where they hold back. Finding out what’s really truly, truly most important in people’s lives and structuring your life through prioritized action and delegation to pursue that is extraordinary in its capacity to build momentum and go on to greater achievement as an entrepreneur or as anybody in any field really. I’m fascinated by that and that’s what the values factor is. How do we get people to live congruently and align with what they value most so they can be inspired?

John Jantsch: Yeah. Let me make sure I’m hearing this right. You’re suggesting that people have these values, even if they haven’t really associated words or names with them, you’re saying that they make decisions based on them and part of the job is to figure out what they are?

John Demartini: Well, if you ask somebody what their values are, they’ll tell you social cliches and ideologies and idealisms that are injected and inculcated from individuals like mothers, fathers, preachers, teachers, conventions, traditions, and morays of the society that they’re subordinating and conforming to. But I’m not interested in that. I’m interested in what their life demonstrates. I look at it and I have 13 value determinants to help look objectively at what their value determinants are.

John Demartini: How do they fill their space? Because things are really important to them they fill their space with. How they spend their time? They find time, make time, and spend time on things that are truly valuable. What is it that energizes them? When they’re doing something behind their values, their energy goes up. When they’re not there, their energy goes down. Where is their money being spent? Look carefully at how they spend their money. It tells you what the priorities are.

John Demartini: Where are they most organized and ordered? Where are they most disciplined spontaneously? What is it that they think about, visualize and affirm inside, internally dialogue with themselves about how they want their life that shows evidence of coming true, not fantasies? And what do they converse with other people about most, about what they keep bringing the conversation to? What inspires them and brings a tear of inspiration to their eyes? What exactly is it that consistent, persistent goals that they’ve been pursuing that are actually coming true, not the ones that are fantasies that are self defeating? And what is the thing that they love studying about, reading about learning, about listening to? I look at those value determinants to get a clear understanding of what their life is truly demonstrating, not their fantasies about what they hope it will be.

John Jantsch: However, would you suggest also that there are a lot of people that 50%, 60%, 70%, 80% of their lives, they’re living outside of those things that you just described?

John Demartini: Exactly. Most people are comparing themselves to others, putting others on the pedestal, minimize themselves into the pit, living vicariously through other people, paying high dollars for other people’s brands instead of building a brand around themselves. And they’re basically doing what Emerson warned not to do, envying and imitating people, which is sort of a death sentence to their self worth and their empowerment. The key is to giving themselves permission to not subordinate to the world on the outside, but to let the voice and the vision on the inside direct their destiny and take command of their life. As Ernest Becker says, “Instead of conforming to the collective heroist, you want to be the individual hero within”. In the process of doing it, most people don’t give themselves permission to do that. They live in the shadows of others instead of on the shoulders of giants.

John Jantsch: If you’ve asked, and I know you have worked with a lot of folks trying to determine these, what gets in the way of people connecting with what their real values are? Certainly articulating what their true values are? What gets in the way of that?

John Demartini: Well, again, this subordination and injected values of others. If you walk in a mall and you see somebody you think is more intelligent than you, you’ll minimize yourself to them. Try to inject their values. You think they’re more successful than you. You think they’re more wealthy than you. You think they have a better relationship than you. You think that they have more social savvy than. You think that they’re a better fit. You’ll think they’re more spiritually aware. The moment you minimize yourself to them and put them on pedestals, you automatically inject their values into your life and cloud the clarity of your own calling, your own mission and your own highest priority. I’ve watched people, I asked thousands of people, sometimes in front of tens of thousand people, and I asked people, how many of you want to be financially independent?

John Demartini: And they all put their hands up, thousands of people. I said, how many of you are? And they all put their hands down most of them. I said that’s because you have a higher value on buying consumables that depreciate in value and you want the lifestyles of the rich and famous instead of actually buying true assets that put money in your pocket and build an accumulated appreciative wealth. And as long as you do, you’ll fantasize about wealth building, but you won’t have the values that will actually make you make the decisions that are actually accumulating over the long term values. You’re letting immediate gratification, consumerism of other people’s brands interfere with the long term mission and vision of building wealth so your money can work for you instead of you working for money all your life.

John Jantsch: All right, so I think we’ve defined the challenge. How do you help people define those in a way that’s actually going to be a guide for them?

John Demartini: Well, I developed this method, it’s being used around the world, it’s a value determination. I have it online for people if they’d like to go online. It’s complimentary. It’s free, it’s private. What it does is it’ll take them about 30 minutes of their time on my website, DrDemartini.com. And what they can do is just go in there and answer it and I’m almost certain the first time they answer it they’re going to write down a bunch of idealisms. They’re going to write down what they wish it would be and fantasize about it and what they used to be and what they hope it will be. But stop and make sure you’re as objective as possible and look at what your life demonstrates, because the integrity of your answers will be reflected there.

John Demartini: And if they do that again a week later, and about a month later they’ll see a pattern and they’ll get an idea of what they’re really life is showing. Because your life to shows your values. It dictate. Your life is revealing it. You can say all kinds of stuff, but I’m not interested in what people say, I’m interested with their living. Their actions speak louder than their words. I go in there and I have them do that. There’s 13 questions or value determinants, they’re free and online and they’ve helped thousands of people and I know that it can make a difference.

John Demartini: Universities are using it for guidance. Counseling corporations are using it. One company went up 1.47 billion dollars when they incorporated into the company. Uniqlo Corporation out of Japan. I’ve used it in governments. I’ve used it in healthcare. It’s a very useful tool to assist people in setting really congruent goals that they have an increasing probably achieving. Because many people set up fantasies for themselves and don’t realize they self-defeat that way.

John Jantsch: Well, is there anything wrong with aspirational values? I want to be kinder, for example. Might be something that somebody would say, “Well yeah, that’s a value to me, but gosh, I’m not doing it. Can I work on that?” Is there anything wrong with that type of value identification?

John Demartini: It’s not a moral construct. Because if I came up to you and I said to you, you’re always nice, you’re never a mean. You’re always kind, you’re never cruel. You’re always positive, you’re never negative. You always up, you’re never down. You’re always peaceful, never raffled. You’re always giving, never taking. Always generous, never stingy. Always considerate, never inconsiderate. Your bullshit meter would go off and your intuitive sense would say, “Wait a minute now. That’s not exactly true. I’m not always that way.” And if I went to the other side and I said, you’re always mean, you’re never nice. You’re always cruel, you’re never kind. You’re always one sided. Again, your bullshit meter would go off and your intuition would say “No, that’s not it”.

John Demartini: But if I said to you, sometimes you’re nice, sometimes you’re mean, sometimes you’re kind, sometimes you’re cruel, then you would immediately go, “Well yeah, that’s certainty”, because you have now an objective. Objectivity means even minded. To set a goal that is fantasy or one sided and pursue it can be self-defeating. But to embrace the reality that we have both sides in our life and not try to get rid of half of ourselves, to love ourselves is liberating at least and very poignant, as far as achievements, because you’re going to have both sides in your life.

John Demartini: When somebody comes up to you and is really, really, really supportive of your values, you can be quiet and nice and very kind to them. But if somebody comes up and says, “I’m sorry but your flight’s been canceled and we booked you in economy even though you paid first-class and you won’t be able to fly this week”, you’ll probably bring out the other side of yourself and you got to know that you have both sides and you have the capacity for both sides and know when to use both sides and love both sides if you want to have mastery in life.

John Jantsch: Do you know there are over 62 million decision makers on LinkedIn? Yeah, and even small and medium sized businesses are making the most out of LinkedIn Ads. They’re using LinkedIn to get their voices heard and their messages to resonate with the audience and it’s not just about awareness either. LinkedIn Ads are driving traffic and engagement. If you want to check it out, try for yourself. LinkedIn is offering a free $100 LinkedIn Ad credit to launch your first campaign. Simply visit linkedin.com/ducttape. D-U-C-T-T-A-P-E. That’s linkedin.com/ducttape. There’s some terms and conditions that may apply, but I urge you to go check it out for yourself.

John Jantsch: You’re not really suggesting some sort of alignment that you’re trying to live, it’s more recognition of here is how you are living and that actually demonstrates, communicates who you are, what’s important to you?

John Demartini: No, what happens is when you’re living congruently in alignment with your highest values, you’re most objective and you’re most poised, you’re most present, you’re most purposeful, you’re more prioritized, you’re more objective. You can see both sides. Can you see right now, with the impeachment of Trump today with the Democrats and Republican, can you see very obviously that both sides are very biased?

John Demartini: Between Fox News supporting Donald and CNN supporting the Democrats, there’s a high degree of subjective bias, which is an amygdala response in the lower brain regions compared to an objective view that every human being has got two sides. We’re human beings. When you’re living congruently, you’re not trying to live in a fantasy of one sidedness, you’re embracing life as it is. And you’re embracing that in other people. The one you’re married to, they’re going to want to be loved for who they are. They’re not going to be loved for just this one side you expect them to be.

John Demartini: And if they’re expanding it, you’re expecting it, you’re going to be let down, you’re going to feel betrayed because you projected an unrealistic expectation on people. But when you expect them to live according to their values, you are more grounded in your expectations and the same thing for yourself. See, I’ve looked at myself and look, you did. I have both sides. I went through 4,628 traits in the Oxford Dictionary and I found out I had every one of them in my life.

John Demartini: And I found out that that was revealing because I’m not always a nice person. Sometimes I can be really assertive and aggressive at times and I’ve got to love all that. I can’t just try to get rid of half of myself and expect to love all myself. I think it’s wiser for us to appreciate people for who they are and not the fantasies we impose on them and on ourself. And that’s why the values factors is helpful to setting realistic expectations on people because you’re going to feel betrayed if you have a false expectation, fantasy projected all the time.

John Jantsch: Let’s go there and try to help me understand, how would a person who goes through the value determination then use that as a guide?

John Demartini: Well, once they determine what’s really that, let’s say the top three values. I’m a firm believer and I’ve been involved in this now 47 years. I’ve been teaching 47 years. And I’ve helped many, many thousands of people, millions of people pursue what they dream about. And whatever’s highest on the value, that is what they are most likely to be consistent, persistent and focused on. That’s where they’re spontaneous. That’s where it’s like a young boy who loves video games. You don’t need to remind me to do his video games. You may have to remind him to do his chores, his homework, and clean his room, but not as video games.

John Demartini: Once you find out what this highest value is, it’s wise to every single day to ask, what is the highest priority action I can do today that can help me fulfill what’s deeply most meaningful today, that makes a contribution to others on the greatest scale, that I can do that is deeply meaningful and transactional, so I could potentially have my vocation, vacation be the same and I can delegate the rest away and give job opportunities to other people to do the things they would love to do that I would like to delegate so I can liberate myself from things that depreciate me and get on with the things that are deeply meaningful and inspire me to make the biggest contribution in the world and to set an example for what’s possible for other human beings?

John Jantsch: I’m guessing because you work with organizations, you mentioned this corporation in Japan, is this something that you feel leaders can actually lead with to empower people by helping them understand this so that the whole team now maybe works better together?

John Demartini: Absolutely. No one goes to work for the sake of a company. That’s the fantasy people have, even in companies that have high reputations. They go to work to fulfill what they value most. And if they have a high value on children, if they can can fulfill what they want for their children working there, there’ll be engaged. If they have a high value on business and they want to rise up in the corporate ladder, as long as they have a place to go and a way of getting there, there’ll be inspired. But nobody’s engaged in something unless they can see how the job duties that they’re doing daily is helping them fulfill what’s deeply most meaningful. And they’re not going to be engaged if they can’t see how the mission, vision, primary objectives the company is helping them fulfill what’s most meaningful.

John Demartini: I’ve developed training systems. I just got back from Japan training consultants and managers and leaders on how to master the hiring process, the inspiring of teams, the leadership, the management, negotiation, sales according to values and respect people to communicate in their values and consider those values when we’re articulating the mission and vision and the objectives we have for our teams.

John Demartini: When we do, amazing things happen in companies. Instead of autocracy and dictator or tyranny that creates revolutions and what do you call it? A social kind of constructs, though the unions and things, you end up caring about another human being to have a fair exchange, to help them with equitability, to do what they love and they help you do what you love. And I’m absolutely certain it works. I’ve been doing it a long time and it’s very inspiring to watch people become on line, engaged, doing something they love doing at work.

John Demartini: And I train people on how to hire people and screen people. I can screen somebody and know if they’re going to be productive before they ever get on the job. And if they’re going to be, as theory Y or X people as McGregor used to say, they’re going to need internal, if they’re going to be driven from within to do the job and be accountable are you going to have to micromanage people and put them uphill and have to remind them with external motivations all the time? That costs the company. But intrinsic drive is very, very powerful in engagement. I specialize in maximizing engagement companies really.

John Jantsch: Because you’ve been doing this for a long time, I’m sure that your knowledge and your experience has evolved, but do you see changes in generationally, in the workforce or in people’s challenges because of technology making this even harder? How has this evolved for you?

John Demartini: Well, the basic principles haven’t changed. Human beings want to fulfill what they value. I can go back to Aristotle and he talked about the voids determine the values of human beings in his time. And he found the highest value was called the Telos. And the study of that was Teleology, which is the most meaningful and purposeful thing an individual can do. It’s not new. I’ve gone down through the great philosophers and synthesize the works and summarize it and explored the brain and physiology of this.

John Demartini: I’m certain about the impact it has. I’ve got plenty of evidence for it. It’s just a matter of not … the technology is a way of expressing the same principles and they give us a way of doing it. We may have now instead of delegating through pieces of paper, we’ll delegate to a communication device and instead of prioritizing on a piece of paper, we’ll prioritize on a device and keeping metrics on a device. But still the principles are the same. I don’t think they’re going to change. I think that’s human behavior.

John Jantsch: Some of the works that you cited, even Emerson 150 years ago was saying some of these same things and you’re right, it’s certainly stood the test of time.

John Demartini: Well, that’s it. I’ve been very steeped in the Greek philosophers and all the philosophers through time. I’ve studied some of the greatest minds I’ve been able to get my hands on and I feel pretty certain that we can reproduce an effort. We can go in and take people that are uninspired and make them inspired. And their inspiration is not because of any external thing. Their inspiration is the second they feel that they can get what they’re really, really deeply inspired by to be fulfilled.

John Demartini: And they come online. As Drucker said many years ago, if we can care enough about a human being to find out what their naturally inspired that competitive advantage that Ricardo would describe in each individual, it’s always an expression of what they value most. And making sure we hire people that are matching the job description so they can maximize that expression, that’s honoring them.

John Demartini: It’s making our company. We win, they win. Not accepting less than that and making sure that we care about people. Equity between ourselves and others and equanimity within ourselves and our customers and our employees goes far. Because if we try to exaggerate ourselves and try to get them to be doing what we want as an autocrat, eventually we get humbled and we get fallen. I think we saw that today. At the same time, if we minimize ourselves, we’ll sacrifice our profits. But having fair exchange, sustainable fair exchange with equity and equanimity, has stood the test of time. And that’s the mastery of communication, our values in terms of other people’s values. That’s what communication really is in a loving relationship, a child relationship, a business, a customer, employee or vendors.

John Jantsch: Speaking with Dr. John Demartini. He is the author of The Values Factor. We’re going to have a link to his website for this determinator quiz. Tell people where they can find you and more about your work, John.

John Demartini: Well, if they would like to find out about what I’m doing, just my website, DrDemartini.com. D-E-M-A-R-T-I-N-I.com. DrDemartini.com. D-R. And on there, it’s just a plethora of educational information for people, hundreds of radios, television. I mean, I’ve done probably 8,000 interviews. There’s a vast amount of information that can keep people busy on there. Just learning and helping them in whatever areas. It may not be just business, it may be in their relationship or maybe health areas, but I’ve been interested in helping people maximize all seven areas of their life and that’s what my website’s for. Because any era of our life, we don’t empower people over powers.

John Demartini: If we don’t empower ourselves intellectually, we’ll be told what to think. We don’t empower ourselves in business, we’ll be told what to do. If we don’t empower ourselves financially, we’re told what we’re worth. If we don’t empower ourselves in our relationship, we’ll be trapped in something we feel uninspired by. If we don’t empower ourselves and social status, we’ll be told the propaganda, as we see on the media. If we don’t empower ourselves physically, we’ll be told what drugs are take and what organs remove. If we don’t empower ourselves spiritually, we may subordinate to something that may be dogmatic or an antiquated. We have to care enough about ourselves to walk authentically and integrally in what we value most and make a contribution to the people if we want to exemplify what’s possible for other people.

John Jantsch: Well, I suspect occasionally you get some pushback on some of your thoughts, but I say that they are more than just interesting. They are inspiring and I think you’re absolutely right. No matter where people come down, they need to make the decision for themselves.

John Demartini: Well, the thing is, if they don’t, somebody else does. And empowerment comes from within, not without.

John Jantsch: Well, thanks John for stopping by The Duct Tape Marketing Podcast and I’m going to have the links for all the things we talked about and hopefully we will get to spend more time together.

John Demartini: I look forward to it and thank you so much for the opportunity to share and anytime I could be of service or it might fit into your podcast, let me know and I’ll be glad to help out in any way. Thank you so much.