Monthly Archives: June 2022

How To Harness Your Unfair Advantage

How To Harness Your Unfair Advantage written by John Jantsch read more at Duct Tape Marketing

Marketing Podcast with Ash Ali and Hasan Kubba

In this episode of the Duct Tape Marketing Podcast, I interview Ash Ali and Hasan Kubba. They both are award-winning authors and entrepreneurs. Despite not going to university, Ash became a serial tech founder and the first marketing director of a unicorn startup – Just Eat). Hasan built a successful startup from his bedroom with nothing more than an online course and a yearning to escape the ‘rat race’. They are now international bestselling authors, coaches, and keynote speakers. Their latest book is – The Unfair Advantage: How You Already Have What It Takes to Succeed.

Key Takeaway:

Behind every story of success is an unfair advantage. Your unfair advantage is the element that gives you an edge over your competition. In this episode, I talk with Ash Ali and Hasan Kubba about how to identify your own unfair advantages and apply them to any project in your life. We talk about how to look at yourself and find the ingredients you didn’t realize you already had, to succeed in the cut-throat world of business.

Questions I ask Ash Ali and Hasan Kubba:

  • [1:44] The book starts out with the premise — life is fundamentally unfair.  Could you break that idea down?
  • [3:37] What you would call an unfair advantage that people tend to recognize?
  • [6:46] Would you characterize this book as a business book or a self-help book?
  • [9:43] What are some of the places that are less obvious unfair advantages that people don’t even realize they have?
  • [11:41] Some people are purely lucky, but I would say a lot of entrepreneurs have come to the realization that they make their own luck, and that’s something that is earned as opposed to something that’s an unfair advantage. How would you respond to that notion?
  • [13:52] What are your unfair advantages?
  • [19:13] What do you say to that person that feels that they don’t have an unfair advantage?
  • [22:57] Where can people find out more of the work that you’re doing and grab a copy of the book?

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John Jantsch (00:00): This episode of the duct tape marketing podcast is brought to you by the MarTech podcast, hosted by Ben Shapiro and brought to you by the HubSpot podcast network with episodes you can listen to in under 30 minutes, the MarTech podcast shares stories from world class marketers who use technology to generate growth and achieve business and career success all on your lunch break. And if you dig around, you might just find a show by yours. Truly. Ben’s a great host. Actually, I would tell you, check out a recent show on blending humans, AI, and automation. Download the MarTech podcast wherever you get your podcast.

John Jantsch (00:50): Hello, and welcome to another episode of the duct tape marketing podcast. This is John Jan and my guest today is Ash Ali and Hassan. Kuba gonna, I have two guests today. They’re award-winning authors and entrepreneurs, and despite not going to university, Ash became a serial tech founder and the first marketing director of the unicorn startup just eat Hassan built a successful startup from his bedroom with nothing more than an online course and a yearning to escape the rat race. They’re now international bestselling authors, coaches and keynote speakers. And we’re gonna talk about their latest book, the unfair advantage, how you already have what it takes to succeed. So Ash and Hasan. Welcome.

Hasan Kuba (01:34): Hello. Thank you. Thanks for having us. Hi.

John Jantsch (01:37): Awesome. So the book starts out with this premise and we could probably do the whole show without me asking another question, but here it is, life is fundamentally unfair. Who wants to take that doop of hope?

Hasan Kuba (01:50): I’ll take it. I’ll take it going. So life is unfair. Yeah, that is the under underlying principle behind cuz that life is not fair. And sometimes when you get into self-development like I did and still, I still enjoy a bit of self-development Mo you know, you learned that, you know, what you got in life is what you deserved. You know, you built the life that you’re living now, you designed it. Your decisions led to the moment you’re in now and all these kinds of quotes and beliefs and mental models to make you take responsibility for your life, which is a very useful tool, but it’s limited because it’s not actually that accurate. So one of the ways to look at well, when we talk about this in the book is it’s, it’s all about mental models. So there’s one extreme, which is to think that all success is based on hard work and, you know, merit.

Hasan Kuba (02:37): And the other extreme is to think it’s all luck and unearned. And the reality is squarely in the middle, right? There’s a lot of serendipity in life. There’s a lot of luck of births and genetic lotteries. And there’s a lot of things that just happened because you were in the right place at the right time. Yeah. But at the same time, you can, you know, stack the deck in your favor. You can make the right decisions. You can be consistent in how you think and how you behave and the decisions you make to lead towards success. So it’s a mixture of both. Life is unfair and ultimately, you know, we’re so lucky and we should all be so grateful for everything that we have going for us. And at the same time, we can also exert our own agency on the world. We can also take best on responsibility. We can also take control of our lives to an extent

John Jantsch (03:21): Yeah. Cuz it, it is interesting. I mean, we all know people have had everything handed to them, all the funding, all the backing, all the mentors, all the, you know, whatever. And they’ve still found a way to piss it away. Haven’t they . So it really is kind of that combination.

Hasan Kuba (03:35): Exactly.

John Jantsch (03:37): So, so let’s maybe start out by defining, um, what an unfair, maybe some examples of what you would call an unfair advantage that people tend to recognize.

Ash Ali (03:49): Yeah. So I mean, an unfair advantage is something that’s unique to you based on your circumstances and also based on your background and who you are as an individual. There’s so many books out there that talk about strengths. But what we do is talk about your strength, but also about yourself as an individual, as a unique person. So we talk about, you know, life is unfair and it’s not a level playing field, but sometimes when life is unfair and it’s not a level playing field, some people can grow up with a victim mindset and a victim type of thinking, say, I didn’t have this, I didn’t have that. But actually what we say in the book is actually, how do you turn that around? How do you make that stuff that you, you felt was unfair growing up in poverty or growing up in an area that wasn’t great.

Ash Ali (04:29): How can you turn that around and make it part of your authentic story and use it to an advantage? So an example for me would be, I grew up with little money and when I start companies now, and I know a lot of listeners are listening here who will run small businesses when you don’t have a huge amount of money for marketing budgets, for example, I’m the perfect person to come in and work with you because I know how to be resourceful cause I had no money. Right. So my mindset is always based around being resourceful. That’s just an example of something that you could use, uh,

John Jantsch (04:56): Straight. But again, I, you know, to the flip side of that, I guess we all know people who had everything and should have made it, you know, there, we, we all probably know at least somebody, or at least you’ve read their story of somebody that sh never should have you know, like you said, they didn’t have the education, they didn’t have the backing, they didn’t have the money. They didn’t really have seemingly you know, didn’t seem that smart, you know, mm-hmm but you know, they’ve, they’ve made themselves successful the way we defined that. So, you know, what are, you know, I guess to Hasan’s original point, it’s kind of somewhere in the middle, isn’t it?

Ash Ali (05:30): It is somewhere in the middle. It’s interesting because you know, like I’ve got a daughter now who’s growing up in privilege and I look at her and I look at my life and think, okay, you know, does she have the fire in the belly? And what can we do to help her have the same mentality of working hard and trying to achieve things in life? And one of the things I found was that interestingly is that constraint does kind of foster creativity. And if you just live, give everything to your children, for example, straight away, then they’re not gonna, um, uh, feel grateful for it straight away. And unless they’ve worked for it. So con sometimes having constraints, uh, does make you more resourceful, more creative. And that’s just an example of something. We live in an abundant world now where everything is available quickly, you can audio takeaway quickly, you can order your cab quickly. And, you know, they’re growing up in a different environment compared to us where we had to wait for something, but we had to have some patience around something. So it’s understanding what constraint is and how to manage that, I suppose.

John Jantsch (06:27): Yeah. I, I, of course it’s so cliche now, but you know, I like to tell even 30 year olds, you know, about, uh, dialup, um, internet and, uh, yeah. Things of that nature. Can you, you imagine that now, you know, it might take 10 minutes and we had to take turns who could use it right. Only one person could be on at a time and pretty crazy. So I think what would you classify or would you characterize this book as a business book or a self-help book?

Hasan Kuba (06:53): Yeah. Good question. It really is in the middle because what we’ve done with our book is we’ve. So the origin of the book let’s get into the origin. We did this book because we were getting pitched by loads of startup for funding. And it was just like shock tank, essentially. That’d come in and, and pitch us. And we thought, what is the difference that makes the difference here? You know, when we confirm we ourselves, we’re like, what is it with some people that we’re like, you know, even if we didn’t believe in them, they’re not gonna close out their funding ground. Nobody else is gonna believe in them. And they’re gonna really struggle here. And what is that difference? And we started thinking about this and really diving into it. And we decided to write this down. This idea of the unfair advantage is essentially a sustainable competitive advantage for a big business.

Hasan Kuba (07:35): It’s kind of the type of thing Warren buffet talks about in value investing. You want a business that has the economic modes, the defense ability that it’s gonna sustain. And it’s the same thing for individuals because at that early stage of a business, when you don’t yet have a product, even sometimes when you don’t yet have, um, customers, you don’t yet have traction in sales, how are you gonna judge it? Well, you’re gonna judge it by the team, by the co-founders. And when you’re judging it by the co-founders that’s when you have to try and decide, okay, what have they got going for themselves? What do they have? That’s gonna allow them to push through, do they have a track record? Do they have something that gives you the idea that they’ll be able to get into this? Do they have the unfair advantages? Yeah.

Hasan Kuba (08:15): And essentially that was the idea behind the book. And that’s what made us think about like how we can help people to gain that kind of self awareness. Yeah. To know what kind of business to go for, to know what kind of strategy to go for. Should you raise funding? Should you bootstrap? Who should you partner with? These are the kind of decisions we wanted to help people with at that early stage. So we’re just bringing it back to the individual. So that’s why it’s in between a business book and a self development. Cause it’s about the early stages of a startup. Yeah.

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John Jantsch (09:27): So I think there are some unfair advantages that, that are pretty obvious that people could identify. But if I’m out there listening, you know, what are some of the, what are just some of the places that you go looking? I know you have a framework, you call the miles framework so we can kind of go, you know, letter by letter for the acronym. Uh, but, but what are some of the places maybe that are less obvious that you’ve said, Hey, you know, these are unfair advantages that people don’t even realize they have.

Ash Ali (09:53): Yeah. So the miles framework is, uh, it stands for money, intelligence, location, and luck, education, and expertise and status. And it sits on top of mindset. And we talked earlier about why it’s important for people to understand their unfair advantage in the context of business, because business is all about people. And most investors invest in small startups and early stage startups because of the people not because of the idea itself, it’s the founders themselves. Yeah. And so if you can identify your unfair advantages and then amplify those in your pitch, in your message to hiring people to your cus or getting customers, it will help you get your early traction, which is what starts a business. So coming back to the miles framework, it’s about understanding within each one of those miles frameworks in each one of those acronym letters, what you have, that’s going for you.

Ash Ali (10:42): Right? And one of the big ones is insight. For example, when you’re starting a company, right? If you have insight into something that nobody else has, and you are starting a business around, that’s a very powerful, unfair advantage. And there’s so many case studies in our book around that, um, about specific insights around that another one is being in the right place at the right time, right. The location. And look, you know, if, can you find the right co-founder, can you find the right, um, uh, customers who are close to you potentially who can, who can become customers straight away status is another one, you know, your network. And here, you know, when you are starting a business, if you know how to raise money quickly, and you have a network, that’s an unfair advantage. And if you need to go out to the market to raise money from ground zero and have nobody, no network, it’s much harder to do much harder to do. Right. And we know how that’s, how investment generally works. So there’s lots of little examples in different places for different types of projects or businesses. It depends where you wanna apply the framework itself, whether it’s a project, whether it’s your career, whether it’s a business itself.

John Jantsch (11:41): Yeah. Let me, I wanna come back to insight in a minute and have you share some examples, uh, to, to help clarify that one, but let’s talk about luck. Some people, some, some people are purely lucky. I mean, they run into luck in your right place, right time, like you said, but I would say a lot of entrepreneurs have come to the realization that they make their own luck and that, that that’s almost something that’s earned as opposed to something that’s an unfair advantage. How would you respond to that? A notion?

Hasan Kuba (12:09): I, I totally believe in making your own luck as well. So we talk about luck and we talk about the fact that it’s overlooked and luck exists. Hey, luck does exist. Talent does exist. You know, that all these books has become trendy to say, there’s no such thing as talent, just work super hard and get the 10,000 hours in. And, and that will be that’s enough. These things exist tiger woods, or was like, could swing a, could swing a golf, could swing a club before he could walk. Like, these are the kinds of things that, that is, is like pure talent. Oprah Winfrey was like giving speeches to whole congregations at church when she was three years old making. So these things exist, but making your luck also definitely exists. Yeah. We talk in the book about how you can actually increase your luck. There have been some psychologists who’ve studied the phenomenon of people who think of themselves as lucky versus people who don’t and how the fact that they think of themselves as lucky just makes them more proactive, makes them more observant to opportunities that come up and it’s been literally proven in studies.

Hasan Kuba (13:06): So it’s quite interesting that you can make your own luck. We say, put yourself out there more. Yeah. Increase your surface area to luck and maybe more lucky things will happen. So it’s essentially like rolling the dice. Just keep rolling it. No, one’s counting how many you’re throwing the dice. How many times you’re throwing the dice. If you keep rolling, you’re more likely to roll the double six.

John Jantsch (13:23): Yeah. I actually, I started my blog in 2003 that I talk about being in the right place at the right time. That was luck to spot that technology. But also it, you know, it led to my first book four years later, but that point I had also written a thousand blog posts. So , you know, I always talk about really, that was a lucky decision on my part to go that route. But then I, I do think, you know, you, you have to, you, you can also then turn that luck into something that is very fruitful.

Ash Ali (13:50): Yeah,

Hasan Kuba (13:51): Absolutely.

John Jantsch (13:52): So what’s your unfair advantages. Yeah. I’ll let you both answer that one. Go on. Cause I, for example, as you mentioned, you didn’t go to college, so we’re,

Ash Ali (14:04): I’ll

John Jantsch (14:04): Stop the college degree from Oxford off the table, right.

Ash Ali (14:07): yeah. That is, that can be an unfair advantage if you know how to use it. Some people don’t know how to use that as well. You know, we see people coming to us and like, oh yeah, I went to caught Oxford in Cambridge or wherever, and it’s just pass a it’s normal for them. But actually that could be an unfair advantage if you know how to use it properly, an unfair advantage. You know, there’s several different things with strength. There can be double edged swords as we call them. Right. So having something and not having something. And we talk about constraint earlier on, I’ll go through it from my perspective, which is kind of like the double edged sword version of it and how someone will go through it from his perspective. So from my perspective, I had no money growing up. So now when I’m building startups, I’m really shrewd and very lean and I can build things very quickly and I’m very resourceful.

Ash Ali (14:47): And, and actually what it does has done to me has made me more creative. So one of my high skills is creativity, um, intelligence, um, and insight. I have lots of insights with businesses because I’m doing things all the time. I’m always taking action. So I’m seeing opportunities and getting insights and different things and intelligence, there’s different types of intelligence. You know, a lot of people said to me, Ash, you’re really cool. You’re the glue amongst your friends. So I’m good at bringing people together and doing things together, which is cool. And I like to be, I don’t like to be the smartest person in the room. You know, I’d rather not be the most intelligent person in the room, but I can learn from other people quickly. So as well as that’s the, the eye side location and luck, you know, I was born in Birmingham, which is like the second biggest city in the UK and automotive retail industry kind of community.

Ash Ali (15:27): And the tech industry was booming in London. So I moved to London at the age of 19. If I didn’t move, I wouldn’t have had the same opportunities. Wouldn’t have been able to join companies like just eat and do the IPO and luck the IPO, you know, how many companies, IPO for and view between it once again. And there’s the luck factor behind that and the right timing of that. And then seeing how that would work out, education excluded. I didn’t go to university, so I didn’t feel entitled, you know? So that’s what made, that’s why I kind of did everything in anything. And I built my expertise up in deal to market. So I was, and the time when everyone wanted to know how to do SEO and online marketing, I was there. And in status, you know, like a, you know, and your role ATEX of contacts, you know, like, I didn’t know many people, but now I know lots of people. So if I need to do anything now, for example, I can open my black book of contacts, LinkedIn network connections, and make things happen because of my status of having connections that I’ve built up over time. Yeah. So that’s become an unfair advantage.

John Jantsch (16:17): What’s interesting, as you said, you know, the degree from a prestigious school used to really mean a lot. It feels like in the, particularly in the entrepreneurial space, it’s more about what were you doing for your summer job? , you know, than what degree you got or your side hustle or whatever. It seems to actually hold more weight than, than, you know, college. And I think a lot of it’s because people realize college is great for making connections, what they teach in a lot of like a marketing course in college will have very little application to what it’s like to market in the real world. And so that, you know, that education, the actual learning classroom education is probably not that valuable.

Ash Ali (16:56): Yeah. I mean, if you want to learn,

John Jantsch (16:57): So, so Hassan, how

Ash Ali (16:59): Then the fastest way to learn is reading blogs like yours, John. And if you wanna learn about marketing, you can learn a lot more from reading blogs and marketing books can get old very quickly. Right? What happened, you know, some time ago, timing wise might not work now. So it’s keeping fresh and, uh, up to date with knowledge, I think that’s really important. And we talk about this in a book about this there’s three aspects of university, but I’ll let, has Sam talk about a miles favorite from his side and what his advantages are.

Hasan Kuba (17:25): Yeah, yeah. So, so for me, look, so it, it’s easier to simplify to what is your unfair advantage? Well, the reality is we’ll have a set of unfair advantages and a unique set of them. And that’s why Ash goes through so many well, you know, for Ash, I would definitely say his creativity is, is just one of the top things about him and the fact that he just gives things a go, he just goes for it. So for me, I would say that it’s my ability to learn really fast. So I think I have that kind of the intelligence where I pick things up fast and then I’m able to communicate them. So one thing that really helped me to get my initial clients and start to develop and get referrals is the ability to build rapport and build trust very quickly. So I think that’s partly just from my ability to absorb information and knowledge in a space that’s so new and like something, I was one of the main things I was doing was SEO.

Hasan Kuba (18:15): I was doing branding and website stuff, but SEO and getting people to the top of Google was, was huge. And so the fact that I was able to explain it to local businesses, built connections with them, build trust. I think that massively helped me. So that was huge for me. And then you can go further back and just say, listen, I was born in Baghdad, Iraq. And I came to the UK in London when I was three years old with my family to escape the war and all of that. So I, my unfair advantage is we moved to, to the UK when I was a baby. And I grew up here in London. If you imagine, if I’d come when I was 20 years old and I’d have the thickest accent and I’d have so much difficulty in terms of just how I come across the status side of it in terms of building rapport, building trust. So this is so lucky. So you can kind of go into the genetic lottery of it all you can go into where you grew up and what kind of schools you went to. You can go into your ability to skill, skill stack, and build your skills and expertise and learn things quickly. So I think that learning side is kind of the massive piece for me.

John Jantsch (19:13): So, so I suspect as you’ve both gone out there and maybe given talks on this or, or webinar done webinars on this that, that, you know, ultimately somebody comes to you and says, look, this is great, but I don’t have any unfair advantages. You know, what do you say to that person that that feels, especially since mindset really sits on top of this, what do you say to that person that, that has that mindset?

Hasan Kuba (19:38): So I would say that essentially this idea and ashes touched on this idea of double edged swords. What you think is a disadvantage. You can turn into an advantage and I’ll give you an easy one. So we have a few examples in the book of people who had a, kind of a classic disadvantage. So a classic disadvantage is a woman entrepreneur, right? So a woman founder, the example of Sarah Blakely, founder of spans mm-hmm . Now, if you think about it, what was her unfair advantage? Okay, well, it was tough. She had no idea about how to raise funding. Nobody would believe in her. She had no connections in that space, et cetera, but what did she have? She had an amazing insight into a problem based on her status as a woman, which is that this idea of like shape wear and, and spanks turned out to be spanks.

Hasan Kuba (20:24): She would cut off the feet off tights. Like, man, wouldn’t have come up with that. wouldn’t have had that insight the same with Tristan Walker. Who’s another example in the book, he’s a, he grew up in the projects in, I think he was the Bronx maybe, or if I’m remembering correctly, Queens actually Queens in New York and really poor. His dad was murdered when he was young, but Hey, he was smart. He got scholarships. He got into good schools. He spent a long time thinking about what his big idea is in the end. His insight was that black men need a different shaving system than other people do because they have more ingrown hairs. And so he developed this single blade, shaving system. He used different rappers who also from his location. So the rapper NAS grew up also in Queens and then he promoted his brand.

Hasan Kuba (21:09): And then eventually he was acquired by Proctor and gamble for 30 million. So it’s like, what seems like a disadvantage you can use to your advantage. If you grew up poor, then you have an insight into how poor people live. What, what needs they have, what mass market products you might be able to create, let’s say, or if you grew up as whatever, like you grew up from another country or you’re learning languages, or you’re, there’s all these different aspects to everything. So it’s all about your mindset. If you have a growth mindset and we call it, we talk about in the book, the growth, uh, the reality growth mindset, because we wanna root it in some real reality, then you can grow and you can turn what seems like a disadvantage into an advantage. And listen, if you’re listening to this podcast, if you’re able to read this book, you probably have a lot to be grateful for. So you just need to kind of do a sort of an audit and gratitude is one of the underlying themes of our book.

John Jantsch (21:59): Yeah. And it’s interesting too, because as we grow up, a lot of the things that drive our parents are teachers crazy, you know, ultimately come out as an advantage. You know, we were told they were a negative, for example, I, you know, I, my parents used to always joke about how curious I was and always getting into things because I had to teachers, same thing, you know, I was told for a long time that that was a problem that has served me extremely well in my professional life. And I think that’s, uh, sometimes we just have to overcome, you know, the, what, what society has told us is a negative don’t we?

Ash Ali (22:29): Yeah, absolutely. Yeah. When people focus on your weaknesses more than your strengths, that’s when you start to misunderstand really what your unfair advantage is because we’ve all got strengths. And what we, the idea of the premise for the book is to double down on your strengths rather than focus too much on your weaknesses and then plug those gaps where you can appropriately and understand that we work in teams and people is about businesses, about people. So it’s not just about you as an individual.

John Jantsch (22:55): Yeah. So, so Ash, uh, Hassan where tell people where they can find more of you more of the work you’re doing, and obviously grab a copy of the unfair advantage.

Hasan Kuba (23:05): Yeah. We’re all, all over social media. So I’m at startup Hassan. Uh, Hassan is spelled with one S and Ash is, is it Ash Ali, UK Ash, for most of your socials, you can find us. And our website is the unfair academy.com.

John Jantsch (23:20): Awesome. And the book is, will be available in, I don’t believe there’s an audio version. Is there, there,

Hasan Kuba (23:25): There is.

John Jantsch (23:26): Yeah, there is. Okay. So an audio and then, uh, in E ebook format, as well as, uh, hard cover and available, depending upon when you’re listening to this available, everywhere that you buy books.

Hasan Kuba (23:37): Yeah. It’s available now, cuz it’s at the time of recording, it’ll be released tomorrow. So it’ll be available by the time

John Jantsch (23:41): It comes up. And I should have mentioned this, but the book has been awarded. I don’t have it written here. Tell me the best business book in the UK in 2021 or something, you could do it better than I just did. Tell me, tell me what the award was.

Hasan Kuba (23:55): So, so we were surprised and happy to learn that we’d won our category of the startup category of the business book awards. Yeah. And then it was like 12 different categories and then it turned out we’d won the whole thing as well, over all the categories. So we’d won the business book of the year 2021. It was actually it’s based in the UK, but it’s an international award as well. The only country that the book hasn hasn’t come out yet until now is in the us and Canada in north America. So yeah, it’s done really well. It’s really popular on good reads. It’s on YouTube. It a lot viral videos on YouTubes took summarizing it. So if you want to check it out a bit further, you can see some summaries on YouTube. You read all the reviews it’s it’s doing it’s thankfully it’s spreading by word of mouth. Cause people are loving it. Yeah.

John Jantsch (24:39): Awesome. Well, thanks so much for stopping by the, the duct tape marketing podcast. And hopefully we’ll run into you both somewhere out there on the road.

Hasan Kuba (24:46): Thank you, Joe. Thank you, John. I’m big fans of duct tech marketing by the way.

John Jantsch (24:49): Appreciate that. Thanks so much. Hey, and one final thing before you go, you know how I talk about marketing strategy strategy before tactics? Well, sometimes it can be hard to understand where you stand in that what needs to be done with regard to creating a marketing strategy. So we created a free tool for you. It’s called the marketing strategy assessment. You can find it @ marketingassessment.co not.com.co check out our free marketing assessment and learn where you are with your strategy today. That’s just marketing assessment.co I’d love to chat with you about the results that you get.

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Top Trends For Marketing Agencies To Pay Attention To

Top Trends For Marketing Agencies To Pay Attention To written by Sara Nay read more at Duct Tape Marketing

About the show:

The Agency Spark Podcast, hosted by Sara Nay, is a collection of short-form interviews from thought leaders in the marketing consultancy and agency space. Each episode focuses on a single topic with actionable insights you can apply today. Check out the new Spark Lab Consulting website here!

About this episode:

In this crossover episode of the Agency Spark Podcast, Sara Nay, Lyn Wineman, and Brad Yale talk on the top trends for marketing agencies to pay attention to.

Sara Nay is the COO at Duct Tape Marketing, Founder of Spark Lab Consulting, and host of the Agency Spark Podcast. With 11+ years working in the small business space, it is her passion to install marketing and operating systems for small business owners so they can get more clarity and freedom in their lives. Outside of work, Sara tries to spend as much time as possible outdoors with her daughters and husband – from skiing to hiking to biking to camping. 

Lyn Wineman is the host of Agency For Change podcast and a marketing veteran with over 30 years of experience. Lyn is one of the most passionate and accomplished marketing leaders of her generation. Her award-winning work has helped a multitude of national, regional and local organizations achieve their goals. A visionary with heart, Lyn is focused on creating the ultimate work culture while serving clients who make a positive difference in the world. KidGlov has been recognized multiple times as one of Lincoln, Nebraska’s Best Places to Work and is currently in review for B Corp certification. Lyn and husband, Neil, live on a historic farm where they raise a small flock of peacocks. 

Brad Yale is VP, Director of digital content planning & data at Medical Knowledge Group and the host, producer and editor of Agency pod. Agency is a podcast that speaks with professionals all across the advertising agency world – agencies, brands, vendors – within all sectors – pharma, healthcare, consumer, technology, mass product – in the hope of understanding how we work together to improve the advertising agency business model. His goal is to constantly produce the highest level of searchable, shareable, branded content to move potential consumers into the sales channel by linking front end user behaviors with back end data base best practices.

More from the hosts:

 

 

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Rethinking the Recruiting Journey

Rethinking the Recruiting Journey written by Shawna Salinger read more at Duct Tape Marketing

Small businesses need to rethink the way they are recruiting employees today. In good times, companies thrive by being in the right place at the right time. But in tough times, organizations grow by being important in the lives of their customers. The same is true for recruitment, retention, and the hiring journey. 

Recruiting as a Marketing Function 

Marketing is not a one-time event. It’s an ongoing process that requires commitment and patience. Ad buyers often think of marketing as a vending machine—you put some money in, and out pops customers—but that’s not how it works.

Recruiters do the same thing when they go to job boards like Monster or Indeed and just buy and run ads. You can’t just throw money at the problem; you have to build a repeatable system that lasts. That is how you build a full-proof recruiting system.

  • Fewer than 15% of all jobs advertised on popular job boards are filled by candidates who apply through those boards. (Empire Resume)

  • 50% of candidates say they wouldn’t work for a company with a bad reputation, even for a pay increase. (Randstad)

  • 79% of candidates use social media in their job search (Glassdoor)

  •  92% of consumers will visit a brand’s website for reasons other than making a purchase. (Episerver)

  • 71% of employees would accept a pay cut for a better work experience. (Hays Recruiting)

  •  80% of employers think employees leave for more money, but 12% actually do. (Gallup)

These statistics show that people in the market for a job have very similar experiences to consumers looking for a product. Their search for a job is more than one event or one moment. It is composed of a complete end-to-end journey. 

Example:

Someone might first see your ad on a job board, but they will also verify your online reviews, look through your social media accounts, and visit your website. 

People aren’t candidates or consumers; they are both. People are just people and they can be marketed in the same way. So you need to take the systems you use to attract consumers to your brand and start using them to help you attract employees to work for you. 

The MOST important thing to figure out if you want to GROW your business…

Rethinking the Customer & Employee Journey Workbook

 In this post, you will not read about “quick hacks you can do find people” or “easy fixes.” Instead, I will focus on the strategies behind your hiring process. These are the strategies you need to know, and this is what will help with your recruitment strategies in the long run.

Three Steps to the Perfect Recruiting Strategy 


Narrow your recruitment focus to your top ideal 20%  

I preach this to our clients to help them attract customers. It is vital that you fully understand who makes a completely ideal customer for your business. The same is true about who makes an ideal employee for your organization.  

Consider the top 20% of your employees, and ask yourself: Who drives the most profit? Who is the most productive? Who is the most committed or satisfied in their work? Who has the most comments, reviews, or shoutouts? Then make a list of common traits that you see among these people.  

Create Three Lists

After identifying the common characteristics of your top 20% of employees, you’ll want to create three lists. The first two are: “nice to have” and “ideal to have.” What are some things you’ve found that are nice to have in an employee? And what are some ideal things? This information will help you create a culture fit.

Then take note of any experience or technical requirements needed. Try to only let this part sway your opinion if it is absolutely necessary.

This exercise will certainly help you determine who is an ideal fit for your organization. In addition, going through these motions will teach you how to market to your ideal candidate and give clarity on what to look for during the recruiting process.

Tip
When recruiting you should focus on creating diversity but aligning culture. Somebody who believes in your company’s mission has ideal behaviors that will better serve your organization. Which, in turn, will better serve your customers compared to all the experience, background, and technical training.  

Promise to solve a problem 

Nobody wants what you sell, they want their problem solved, period. The best candidates for employment usually have a job already, but they want to find a better one. They want to get out of an environment that is not right for them. So you need to market that your business solves the problems they have in their current role.

What is the problem that your organization solves for employees?

How can you find out what your company’s unique hiring proposition is? Or what problem can you solve? First, survey your current employees. Then build an employee branding strategy based on their answers.

Here is a list of sample questions to ask employees when recruiting;

  • Why did you come to work with us?
  • Why are you still working with us?
  • What factors were involved in your decision to work for us? 
  • What do you like about working at this organization? 
  • Is there anything you don’t like about working at this organization? If so, how can we fix it?

The information received from this type of interview will offer valuable insights and better prepare you for your hiring journey. Therefore, it is crucial to keep the employee survey anonymous in order to collect the most accurate and authentic answers.

Focus on your employee branding strategy 

Take a look at your main marketing message. Does it focus on your product or the service your people provide? Customers experience brands through direct contact with employees. So, unless you are just flat out selling a product, your main marketing message should highlight the people in your organization and how they help your target audience solve a problem.  

Then you will want to see what your customers are saying online about your employees. Mine online reviews or feedback surveys. Are there any employees that customers mention by name? What are those employees like, and what are they doing that customers love? Promote those people and promote what they do for your customers and your brand through social media, newsletters, and your site.

These actions will help you figure out the problem you solve for your employees and double down on it during your recruiting and hiring process. It will also show that you value and act on your employees’ feedback and appreciate their work through public and personal recognition. 

All these things working together help you build a customer base that wants to do business with you, a dedicated staff that wants to work for your company, and new hires that want to join you.

Create an end-to-end journey  

The cold, hard truth is that customers and employees don’t change companies; they change experiences. Your recruitment strategy should not be a one-time hiring event. You have to build a pipeline and create an end-to-end journey or a complete experience.  

I use a model that depicts the end-to-end customer journey called the Marketing Hourglass. Customers first have to know about you, and then they need to decide if they like and trust you. Next, they actually buy from you. Then, if they have a good experience, they hopefully come back and buy again and maybe even refer you to others. 

You can apply the overall customer journey strategy to the recruiting or hiring journey. Today, people learn about businesses through several different avenues, and it is not always a straight line. Many times, it is just the opposite. How people come to know, like, trust, and ultimately work for your company is inherently out of your direct control. As a result, you must be intentional about how your business shows up at each stage. Actively guiding the experience candidates have with your organization.

The stages of the recruiting journey hourglass are; know, like, trust, try, hire, retain, and refer.  

The first three stages create employee relationships through awareness and relatability; know, like, and trust.  
Know

This is where employer branding comes in. Is your organization referred to as a great place to work? And if so, are you talking about it?  

Do you share that you are hiring on places other than job boards? Do you mention it on your social channels or during interviews? 

Advertising and posting on job sites is an obvious way to attract candidates, but there is no reason to be on these sites if you do not have a clear path to conversion.  

Like

When potential employees come to your site or social profiles to check you out, what story do they find? Do they see that you value your employees through your content? Who is the first point of contact in the hiring process? How fast is the follow-up? How easy do you make it for them to find out more? 

Trust 

At this stage, candidates want to know what other people say about your organization. Take stock of your social media mentions and online reviews. This is also a good opportunity to take control of the narrative and have your employees share their experiences with your target audience.  

You must intentionally implement these steps as part of your brand’s marketing and recruiting strategy.  

The following two stages are the bridge to long-term employee success: Try and Hire 

It can be extremely costly to have a lot of employee turnover, especially short-lived employee turnover, not to mention bad for your business’s image and culture. So that is why it’s essential to get these stages right.  

Try

Take a look at your application process. Does it attract the best candidates or just eliminate the ones applying? Are there long surveys, or is it a rigorous phone screen? Is follow-up more than a week after applying? Do you set clear expectations at every stage of the hiring process? 

Hire

Don’t let your organization be a victim of hires-remorse. Have you evaluated your onboarding process? What does the training process look like? Don’t just put systems in place that check off boxes; put the effort in and make these experiences exceptional.   

The main takeaway is to hire people with the same care that you put into customer acquisition. For example, you would not have an extensive pre-qualifying questionnaire for your customers or not follow up with them after they purchased, so you shouldn’t do that to your potential hires.  

The last two stages are the keys to growing with your team: Retain and Refer. 
Retain

Year after year, the number one reason employees leave companies is a lack of respect or investment in their personal development. Growing with and investing in your team is how you build a stable business.  

Refer

If your employees trust the hiring process they went through, they are more likely to refer others for open positions. They are also more likely to refer people they know if there is an excellent incentive. The incentives for referral hiring should be creative and benefit both the referrer and the new hire to be effective.  

People don’t change jobs they change bosses. 

Solve for the issue of respect. What if we came to view our customers and employees more like members. Guide people from where they are to where they want to go. 

What else can be impacted in your business by doing this?  

Investing in your recruiting journey will bolster your mission, solidify the messages you share with your audience, help in sales and training, increase services and help grow your business. It will also help with your hiring process.  

What can start doing today today?

Go through each Recruiting Journey Stage of the and ask yourself, “What am I currently doing to build a pipeline of people interested in my organization? How am I nurturing that process?” 

I use this workbook every day with clients. It has all of the tools described in this post. It is also a great planning document that you can use to create your customer and your employee journey.

Weekend Favs June 4

Weekend Favs June 4 written by John Jantsch read more at Duct Tape Marketing

My weekend blog post routine includes posting links to a handful of tools or great content I ran across during the week.

I don’t go into depth about the finds, but I encourage you to check them out if they sound interesting. The photo in the post is a favorite for the week from an online source or one that I took out there on the road.

  • Call Tracking Metrics – Track and attribute all online and offline leads, across multiple platforms and get the comprehensive data you need to confidently make better marketing decisions for your business.
  • Better Sheets – If you want to learn how to do more with Google Sheets this is a great platform for you. Better Sheets offers videos and training for Google Sheet users on how to build templates for analytics, boards, design, and much more.
  • Grow With Google – Another great free resource from Google. Grow your career or business by earning certificates, watching videos, and completing mini-tutorials all specially designed by Googe to help you grow.

These are my weekend favs; I would love to hear about some of yours – Tweet me @ducttape

The Adventures Of The World’s Greatest Negotiator

The Adventures Of The World’s Greatest Negotiator written by John Jantsch read more at Duct Tape Marketing

Marketing Podcast with Rich Cohen

In this episode of the Duct Tape Marketing Podcast, I interview Rich Cohen. Rich is the New York Times-bestselling author of several books such as Tough Jews, Monsters, and Sweet and Low. He is the co-creator of the HBO series Vinyl, and a contributing editor at Rolling Stone. Rich has a new book called – The Adventures of Herbie Cohen: World’s Greatest Negotiator.

Key Takeaway:

Herbie Cohen is known for many things like – being the World’s Greatest Negotiator, dealmaker, risk-taker, adviser to presidents and corporations, hostage and arms negotiator, lesson giver and justice seeker, author of the how-to business classic You Can Negotiate Anything, and of course, Rich Cohen’s father. In this episode, I talk with Rich Cohen about his latest book that honors his dad and the biggest lessons he’s shared with him throughout his life – The Adventures of Herbie Cohen: World’s Greatest Negotiator.

Questions I ask Rich Cohen:

  • [1:35] Your father was probably best known as the author of ‘You Can Negotiate Anything’. Would you say that’s why you’re a writer?
  • [2:19] You’ve written about a lot of topics – why write about this topic now?
  • [3:17] Some of the stories in the book were from the ’50s and ’60s – how did you collect these stories in such detail?
  • [4:33] So were you a Dodgers fan then?
  • [5:32] I’m going to go down a rabbit hole here – what’s your favorite baseball book?
  • [6:30] Have you written for TV at all?
  • [7:55] So who were some of his contemporaries in that space?
  • [9:40] My audience is primarily business owners and marketers. So what’s the business application of this book in your mind?
  • [12:01] If somebody were to come to you and ask you to list out five or six key negotiation lessons, what would those be?
  • [15:08] Would you say there is one or two of your favorite stories you’ve told them a hundred times and people still want to come back to them?
  • [18:11] You’ve mentioned Larry King a number of times, did he go to school with your dad?
  • [21:02] Where can people connect with you and get a copy of your book?

More About Rich Cohen:

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John Jantsch (00:00): This episode of the duct tape marketing podcast is brought to you by the MarTech podcast, hosted by Ben Shapiro and brought to you by the HubSpot podcast network with episodes you can listen to in under 30 minutes, the MarTech podcast shares stories from world class marketers who use technology to generate growth and achieve business and career success all on your lunch break. And if you dig around, you might just find a show by yours. Truly. Ben’s a great host. Actually, I would tell you, check out a recent show on blending humans, AI, and automation. Download the MarTech podcast wherever you get your.

John Jantsch (00:41): podcast. Hello, and welcome to another episode of the Duct Tape Marketing Podcast. This is John Jantsch. My guest today is Rich Cohen. He is a New York times bestselling author of numerous books, including tough Jews monsters, the Chicago Cubs and peewees. Just to name a few, he’s a co-creator of the HBO series vinyl and a contributing editor at rolling stone. We’re gonna talk about his new book today. The adventures of herbi Cohen, the world’s greatest negotiators. So rich, welcome to the show.

Rich Cohen (01:21): Ah, thanks for having me.

John Jantsch (01:23): So, so you are a writer. Um, you’ve written, I, I, my intro didn’t do justice. It would’ve taken a long time to list all, all of your books and all of your contributions, this latest book about your father. He was probably best known as, as also an author of the how-to classic. You can negotiate anything. Is, is that why you’re a writer?

Rich Cohen (01:42): Probably. I mean, the, the main thing, my father, isn’t really a writer. He’s really a storyteller and kind of a philosopher and a business kind of guy, but storytelling was always a big thing with him and in my family and sort of to keep everybody’s attention. You had to tell basically a funny story. So I remember when I first got outta college, I got this job at the new Yorker almost by luck. And there was a story that the, the bio was that the writer is somebody who here who thinks being funny is more important than anything, even warm human relationships. And I realized this is a place for me.

John Jantsch (02:19): so, so you’ve written all about a lot of topics. Why, why now? Right about this topic?

Rich Cohen (02:25): Well, I always write about my father, tough Jew starts with my father and his friend sitting around a diner in Beverly Hills, talking about Jewish gangsters and peewees, which is my life as a youth hockey parent, losing my mind. I started with a epigraph for my father, which is from you can negotiate anything at a big part of this new book, which is the secret to life is to care, but not that much. So I think my father’s philosophy and his general outlook is a big part of my life. And a couple years ago, I was writing a story for audible, Amazon. Mm-hmm, just something about him. And it felt so natural and so fun to write about him, that I just thought, this is what I should be doing. And this is probably what I should have been doing all along.

John Jantsch (03:07): So, as I read some of the stories, I mean, it was really as though you were there, but some of these stories were from the, like the fifties and sixties, you were not there. probably in some of the war stories and things. How did you collect these stories in such detail?

Rich Cohen (03:21): Well, the stories about Bensonhurst and his gang, the warriors and Larry King and Sandy Cofax and all those guys, right? That was like my mythology. I grew up with that, like instead of Bible stories and there was always lessons in him. And when I was a kid, Larry King had this incredible radio show on every night from midnight to 5:00 AM. And he would tell, I would lie in bed at night and he would tell these stories and then I’d meet him and I’d ask him about ’em. That’s how I got those stories in the army. A lot of the stories about my dad’s time, coaching basketball, right. And he actually saved the reporting, cuz it was, he was coached the league that consisted of guys who were division one college basketball players. Who’d been drafted into the army during the Korean war. And my father saved all the coverage from stars and strikes mm-hmm , which had a lot of photos of these games. Yeah. And it was, you know, very romantic to me to see it, but was interesting. When I looked at how my father was very successful, coaching basketball, it’s just the same exact way he conducted himself in negotiation, which is, he always tried to sort of do something unusual, control the timing, you know, control the floor. It was interesting cuz you see this one through line that goes from the time he’s 10, 11 years old in Brooklyn, all the way till now.

John Jantsch (04:34): So, so were you a Dodgers fan then?

Rich Cohen (04:36): I was a Cubs fan. I grew up in Chicago and it’s a very funny thing where my father playing sort of says he was a Dodgers fan. He grew up in Brooklyn. He was really a Yankees fan. And he says, the reason he was a Yankees fan is the first game he ever went to. The first in person was babe Ruth Day, which is when he was like 11 years old at Yankee stadium when babe Ruth was dying of cancer. And um, my father took me to my first game, which was Wrigley field, which he loved because he said he reminded him of evets field. Yeah. Was after the game where the Cubs had a big lead and then the Cincinnati reds came back from behind and crushed him. He said, I wanna tell you something I’m being very serious right now. Don’t be a Cubs fan. A Cubs fan will have a bad life. Cubs fan will accept losing as the natural state of affairs in the world. Do yourself. He a favorite.

John Jantsch (05:23): He was a prophet in other words.

Rich Cohen (05:25): Yeah. But then they won in 2016. So it did happen. Finally. I just had to wait till I was 50 years old.

John Jantsch (05:31): So what’s your, I’ve got to go down a rabbit to hold here. What’s your favorite baseball book?

Rich Cohen (05:36): My favorite baseball book. There’s this book called? I think the glory of their times. You know that book. I don’t my shelf cuz I know that I have it. There’s a lot of great. I like the Roger Conn book, the boys of summer. I like all summer.

John Jantsch (05:47): I’ve got boys of summer written down here cuz I frankly, I, I assumed that was gonna be a Dodge. This

Rich Cohen (05:52): Book, the glory of their times is an oral history of guys that played early. Yeah. Like in the dead ball era and their lives are so wild, you know, like they would jump a freight train to get the spring training and stuff. And that is a unique book.

John Jantsch (06:05): Joe, are you familiar? Joe PO Naski the, the writer sports illustrator I think is his last gig, but he he’s got a book called the baseball 100 and he covers a lot of those guys and it, they are some pretty neat stories,

Rich Cohen (06:15): But see it’s so Brooklyn stories and my dad, all of it seems like it was like Paul bunion stories. It happened. Right. in such an exotic different time. Yeah. Yeah. When there was the big baseball team in Chicago was in rock, was in Rockford. I think, you know where the first pro it’s just interesting.

John Jantsch (06:30): So, so do you write for TV at all? Or have you?

Rich Cohen (06:34): I have.

John Jantsch (06:35): And the reason I, uh, say that is because the book kind of reads like episodes of a sitcom I think would make a great sitcom

Rich Cohen (06:43): Originally cuz my father has all these great stories. Yeah. And originally I just wanted to do it like a hundred chapters. Each one is separate scenes. But then as I started to write them, I realized there was actually a bigger story, which is a story of his life. Yeah. But so I did see it originally episodically and kind of funny with his lessons. Right. Cause my father, when he’d tells stories far follows a very ASOP fables like structure, which is question story moral, you know? So, but then I realize his life is the big story. So I always think of when I write it’s like, I dunno if you know those Chuck close paintings or all these made up of little tiny pictures, but when you step back all the little pictures that up to one big picture, that’s kind of what the effect I’m going for.

John Jantsch (07:25): Your parents owned a business. Is that right? They were entrepreneurs as

Rich Cohen (07:28): Well. They owned my father’s business. My, the business was my father with power negotiations. My, my father’s the guy who sort of popularized win-win I believe which he’d taken from game theory where he, he taught at the university of Michigan and he worked on game theory. And, but my mother came up with the company logo, which was, I can’t do it cuz I’m one person buts, two people shaking hands at their thumbs like that. Yeah. Yeah. So it was a little cheesy, but very effective, a little cheesy goes a long way in America. It’s good.

John Jantsch (07:55): So, so who were some of his contemporaries then in that space? Zig Zigler or somebody and was in that space, right? Yeah.

Rich Cohen (08:05): But the, the people, I remember the people who were around when like one of the things he did was he worked for the FBI. He trained their people and he, and he, sorry, there’s like, I can just hear my kids just got home from school. There’s a whole hub up. He trained their people and there was a guy named Walt sire and together they created the behavioral sciences unit because his whole thing was, he used to quote this thing from Arthur Miller to understand the price. You have to understand the player. And if you’re negotiating with somebody and you don’t know what is valuable to them or what they’re like, you can’t really offer them something or pressure them with something that’s valuable. Now he’s really, as far as marketing goes, he’s like, he always said to me, that life is 90% marketing always said that to me. And he always said that he’d rather have a piece of crap product

Rich Cohen (08:55): With a genius to sell it. Then a masterpiece with an idiot selling it. and that’s something I always remember, you know? So, and he taught me little things. I think he taught like a little lesson. He taught me, which I think is kind of like marketing and is I would turn papers in at school. And I would say to the teacher always, and my father found this. I don’t think this is very good. You’re probably gonna hate it. But here it is. And I’d get a bad grade. And my father said, no, people are very suggestible. You say, I think this is great. It’s a work genius. You’re gonna love it. And you get a good grade so that’s like a little thing that he taught me that I live by all the time.

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John Jantsch (09:32): So if somebody, I mean, because obviously the subtitle world’s greatest negotiator hints at some business advice, my audience is primarily business owners, marketers. So what would be your pitch to them of, you know, what’s the business application? Because again, it, this book is very entertaining. it? The stories are great. You’re a great storyteller or retailer, but what’s the flat out business application in

Rich Cohen (09:57): Your mind? Well, my father really worked in the business world. You know, he started out at Sears, he’s the executive suite of Sears and he was a advisor mostly to fortune 500 companies and trained their executives and negotiated their deals. And he has a philosophy of business, which is summed up by the secret to successes to care. But not that much approaching life is a game remaining, detached, not becoming fixated on a particular outcome, looking for a win-win deal. Not because it makes you a better person, but as he would say, people will support something that they’re part of creating. So you want to bring people in and create solutions together. But his whole training of me was about business. So like my grandfather, on the other side, my grandpa Ben Eisenstadt invented the sugar packet and then invented sweet and low, which is still a privately owned company.

Rich Cohen (10:46): He created out of his diner in Brooklyn and I saw the whole life of that business. So I feel like all my books are in away business books, all of them. So like this is a new book. Like one of my more successful books has been, was the fish that ate the whale about this guy, Samuel Zim Murray, who took over United fruit, started out as a fruit Petr. And I wrote a book about chess records, which was, you know, these are all guys that live kind of, by the way, my father believed, which is give the market something, it doesn’t know. It wants, you know, fill in niche that you don’t even know exists as, uh, what chess records did, which invented rock and roll is first you, uh, invent the product and then you invent the market, you know, so, and I really saw with sweet and low cause you saw it in the pharmaceutical industry, which is first invent the pharmaceutical and then figure out what you can possibly sell it to cure. And one of my favorite stories, I always tell my kids is the, uh, history of Viagra because it’s such a backwards way to come up with a product. But, you know, so I felt like I always kind of understood that about building a business and what happens mostly because I lived through that with my father and read all this stuff.

John Jantsch (11:53): So if somebody were gonna say, there are, there are many books on negotiation, this is, uh, probably the, the most unique one. Well, one of the more unique ones on negotiation, if, if somebody were going to come to you and say, you know, list out five or six, you know, key negotiation lessons, what would those be from the book?

Rich Cohen (12:10): From my book?

John Jantsch (12:11): Yeah.

Rich Cohen (12:12): Uh, okay. The first is approach an every negotiation like it’s a game and the, the key is to care, but not that much. Second is don’t. My father is always worst person to negotiate for is yourself because you care too much. Don’t become emotionally involved. It’s not personal. Yeah. It doesn’t matter. Okay. Another is, don’t become fixated on a particular outcome. People have a single goal in mind and try to reach that goal, but things change and you might come out with something different or something better. Two is try to make your opponent part of the solution because people will support things that they create. You see that in Congress where you get these 50 to zero votes and the thing falls apart because half the people in power are against it and want it to fail. You have to want both sides to want it to succeed.

John Jantsch (13:05): It’s an interesting example to bring up though, because it feels like it doesn’t really matter anymore in that they, you know, that maybe what people are fixated on is win, lose rather than, uh, win, win.

Rich Cohen (13:17): Well, the thing, one thing that my father said is he was supposed to write a second book and my mom would say, you’ve already missed a deadline. and he’d go, when what happened? And she goes nothing. Then he goes, then that really isn’t a deadline. and that’s like a big thing about his, which is I used to quote Jimmy Walker. Who’d been the mayor of New York, like in the twenties, who said, as long as you get there before it’s over, you’re not late.

Rich Cohen (13:38): you know, so basically this idea that there are these certain rules that are arbitrarily created. And one thing he said almost says like a mathematical formula is things that are, the product of a negotiation are negotiable. So people get very intimidated by authority and they think they can’t negotiate something. As he would say about the sticker price in Sears, it looks like it was put there by God. So you can’t question it when you realize it’s just a few people in a room randomly selecting this price almost you realize itself was ran, was negotiated so you can negotiate it. And one of his key lessons I stupidly left out when I gave you my list was one of his big things is realizing that you have power when dealing with what seemed like more powerful people or institutions. And he always said power is based on perception. If you think you got it, even if you don’t got it. And that’s the key to his whole thing, which is people have power. You can always make a move. There’s always another decision to make. And like he said, as long as you get there before it’s over, you’re not late. Some can still be salvaged and done. And he saw all that, like, you know, a game.

John Jantsch (14:48): So , I’m trying to, well, I guess I was gonna ask you this. People ask me this I’ve write books too. People ask me this all the time. I wrote a book that had 366 separate stories. So, you know, the logical question always was, what’s your favorite? Yours? I lose track of what are you? 50, 60? How many? 57, 58 what’s would you say there’s one or two that are you that really are your favorite stories that people you’ve told ’em a hundred times and, and people still want to come back to them.

Rich Cohen (15:17): Well, I’ll have to, I’ll tell you two very quickly. One is a famous story, which is the Moo story, which Larry King claimed was when my father learned to negotiate, which is a kid that they went to school with had gone to Arizona, cuz he had tuberculosis mm-hmm and the cousin was supposed to shut down the house, go to the school and get his records, transferred for a school in Arizona. And my father said, you don’t have to go to the school to the cousin. They were gonna walk this kid. His name is Mao. He said, uh, we will tell the school, save you a trip. And then my father said, I got a great idea of how to make some money and we can go to coing island and celebrate. Instead of saying MAOS in Arizona, it would say, ma is dead. collect money for his funeral w reefa.

Rich Cohen (15:57): And it was a whole long story. But ultimately in the end, after a year, I just say that it ends up with a giant fiasco, with a bunch of sitting there for the Gill Mermelstein Mao’s real name, Memorial award. The first winner of which is my father, Larry and another guy. And Mao comes back to school that day. And my father jumps up on stage and yells go home Mao, you’re dead. You’re dead. Mao go home. And they sit with the principal and the principal says you’re suspended. You’re expelled. You’re done. And my father goes, hold on, you’re being a little hasty here. Cuz he looked at it from his side. He said, you’re right. What we did was horrible and we’re expelled and we’re done. But if you go through it, this like you’re planning to, we’re not gonna go to school anymore, but you’re never gonna work in New York city again. And he explained to him what would happen to him and why it wasn’t in his interest to expel them from school. And that was when he was in eighth grade. My father and Larry always said that was when he became a negotiator. And the other second story I’m telling him very quick, here is no

John Jantsch (16:56): That’s good.

Rich Cohen (16:57): One thing my father believes in is the difference between the what and the how, right? That’s a big thing in his life, which is there’s what you do or what you say and how you do or how you say it. We used to go to this terrible restaurant all the time in the town I grew up in and finally said, why do we go to the worst restaurant in town? He goes because they always give us the booth. That’s a difference between the what and the how. And when I was a kid, my father took me to buy my first used car and he wanted to show me how to negotiate. He created this big list of criteria of the car we should get. And the car he decided I should get was a Toyota Corolla with 70,000 miles or less on it. That’s the car he thought I should afford and I should buy.

Rich Cohen (17:37): So he looked and we finally found this car and I said, this is it. This is the car. And he said, no, no, I don’t like this car. And I said, what are you talking about? It meets all your criteria. And he goes, did you see all the writing and on the car, on the driver’s side and cursive, it said Barry. And on the drive and on the passenger side, it said Billy, and on the hood of the car, it said, Chuck, that was like the name of the car itself. And I said, so what we’ll have it repainted. He said, you’re missing the point a schmuck own this car. and that was the what and a half.

John Jantsch (18:10): So, so you’ve mentioned Larry King a number of times. And were they, did they go to school together? Is that where they met?

Rich Cohen (18:17): They met together. They, yeah, Larry’s father died. Larry was like a, in my light, like an, an uncle almost Larry’s father died when he was a kid in a heart attack. And Larry kind of grew up at my parents, my grandparents’ house and Larry and my father first met when they were nine. I think they both got in trouble at school and they were assigned to be crossing guards and they were together. And my father said, Larry said, this is a terrible job. It’s a waste of time. They don’t need a crossing guard here. My father said, I disagree. This job has a lot of power and importance. This is like, if you think you got power, you got it. And they argued. And my father to prove his point took the stop sign that you held, went out and just stopped traffic for like five minutes. There was instantly a huge giant traffic jam in Benson or Brooklyn fights breaking out on the sidewalks car talking. And they said they had their sash ceremony ripped off their jackets, but that’s their meeting and then they were, you know, they remained, Larry was a big part of my life from I, I worked for his show, used to work for his show was, you know, very interesting.

John Jantsch (19:19): I, I bring that up primarily, uh, because it, I knew it would’ve, Elit a good story, but also to talk about the acknowledgement for Ellen Cohen, who never understand Larry ,

Rich Cohen (19:29): That’s one of my, my father’s problems with this book. He thought I should not have done it that way. but the fact is, uh, Larry’s a big part of this book and my mom would always say, can’t stand Larry because they, they knew each other, their whole lives, since my mother was 18 years old. But when my father got around Larry, my father acted like he was 10 years old. right. And my mom sort of felt like a third wheel and this is even when she’s like 60 years old. Right, right, right. So, and I, and by the way, it wasn’t just her. I had the same experience. Their favorite thing to do together was to go to a BA, he liked to go to a baseball game, like five hours before the game and watch batting practice. So, and they would get P passes and they’d get out on the field, which wasn’t hard to do.

Rich Cohen (20:07): There was nobody there empty stadiums. And I was with them once and they saw a player that they really liked from the fifties. And they both got all giddy and ran off to talk to him. And batting practice was being thrown by Rick Ziff who played for the Cubs. Yeah. And Rick Ziff, I never don’t know Rick. I mean, he knew him as a fan and he comes up to me and he goes, did your dad just ditch you? Because he had a chance to meet a celebrity. And I was like, yeah, that’s what happens when he gets around Larry. But that’s, that was my mom’s main problem with him. And also he’d always get into trouble with Larry. They’d go out and do stuff and get in all kinds of trouble. And yeah, it’s, it’s almost like Ralph and, uh, Ralph Cramton and Norton those do

John Jantsch (20:45): Together. Yeah. It’s funny how people do, you know, even, like you said, at 60 revert to kind of their childhood, uh, selves, when they, you know, get together with, you know, old high school friends and things

Rich Cohen (20:54):

John Jantsch (20:55): Well, rich, thanks so much for taking a moment to stop by the duct tape marketing podcast and talk about, uh, the adventures of herbi Cohen. You wanna tell people where they can connect with you. Obviously the books are available, uh, wherever you buy

Rich Cohen (21:06): Books. Well, you can write me on social media. You can write me on Twitter, or I have a website that links up to an email for me, which is author rich cohen.com. And the Twitter is, I think it’s rich Cohen, 2003, cuz that’s the year I peaked and then, uh, you can buy the book on Amazon.

John Jantsch (21:23): Awesome. Again, thanks for stopping by. And hopefully we’ll run into you one of these days out there on the road.

Rich Cohen (21:28): I’ll see you in golden. Yeah.

John Jantsch (21:29): Thanks rich.

Rich Cohen (21:30): Get a course.

John Jantsch (21:31): Hey, and one final thing before you go, you know how I talk about marketing strategy strategy before tactics? Well, sometimes it can be hard to understand where you stand in that what needs to be done with regard to creating a marketing strategy. So we created a free tool for you. It’s called the marketing strategy assessment. You can find it @ marketingassessment.co not .com .co check out our free marketing assessment and learn where you are with your strategy today. That’s just marketingassessment.co I’d. Love to chat with you about the results that you get.

This episode of the Duct Tape Marketing Podcast is brought to you by the HubSpot Podcast Network and Drip.

HubSpot Podcast Network is the audio destination for business professionals who seek the best education and inspiration on how to grow a business.

 

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Content Planning Made Easy With Planable

Content Planning Made Easy With Planable written by John Jantsch read more at Duct Tape Marketing

Marketing Podcast with Xenia Muntean

In this episode of the Duct Tape Marketing Podcast, I interview Xenia Muntean. Xenia is the CEO and Co-Founder of Planable, a content review and marketing collaboration platform used by over 5,000 teams behind brands such as Hyundai, Christian Louboutin, Viber, and United Nations. Prior to launching Planable, at 20 y.o. she built a digital marketing agency and led social for clients such as Coca-Cola.

Xenia has been recognized on the Forbes 30 Under 30 list and she spoke on the Innovation Stage at Cannes Lions in 2018. Xenia graduated from Tim Draper’s startup academy in Silicon Valley and took Planable through the Techstars London accelerator in 2017. She has also published a book – The Manifesto on Content Marketing Teams and has launched her own podcast – People of Marketing.

Key Takeaway:

Social media is a marketing channel today that can’t be ignored. The CEO and Co-Founder of Planable, Xenia Muntean, was tired of spending her life in a spreadsheet creating content and juggling managing multiple social media accounts. Instead of continuing to spin her wheels in such a seemingly unproductive workflow, she decided to find and create her own solution to the problem. In this episode, I talk with Xenia about her journey in building Planable, the problems the platform has sought out to solve for so many people, and the many ways you can use Planable in your content planning to enhance your customer journey.

Questions I ask Xenia Muntean:

  • [1:49] What it was like going through the Techstars Accelerator program and how do you think it relates in terms of success for you?
  • [2:36] Why did you create Planable?
  • [4:53] What’s been the hardest thing for you to figure out or learn along your journey with creating Planable?
  • [6:31] What’s been the most rewarding part of growing your own growing Planable?
  • [7:23] What was the biggest thing you did to launch Planable, that led to a great deal of success?
  • [8:53] What was the launch with AppSumo like?
  • [10:55] What are some of the problems that Planable saw along the way?
  • [14:10] What role does AI play in content planning and in execution and even inside of the Planable tool?
  • [15:46] What are some of the ways that you’re seeing people use Planable for different stages of the customer journey?
  • [17:32] How are you seeing agencies and consultants using a tool like Planable?
  • [19:13] Where people can find out more about Planable, and is there an offer you have for Duct Tape Marketing Podcast listeners?

More About Xenia Muntean:

Take The Marketing Assessment:

Like this show? Click on over and give us a review on iTunes, please!

John Jantsch (00:00): This episode of the duct tape marketing podcast is brought to you by the MarTech podcast, hosted by Ben Shapiro and brought to you by the HubSpot podcast network with episodes you can listen to in under 30 minutes, the MarTech podcast shares stories from world class marketers who use technology to generate growth and achieve business and career success all on your lunch break. And if you dig around, you might just find a show by yours. Truly. Ben’s a great host. Actually, I would tell you, check out a recent show on blending humans, AI, and automation. Download the MarTech podcast wherever you get your podcast.

John Jantsch (00:51): Hello, and welcome to another episode of the duct tape marketing podcast. This is John Jantsch. My guest today has Xenia Muntean. She is the CEO and co-founder of Planable, a content review and marketing collaboration platform used by over 5,000 teams behind brands like Hyundai Viper and the United nations prior to launching Planable. At 20 years old, she built a digital marketing agency and led social for clients such as Coca-Cola. She’s also the author of the manifesto on content marketing teams and the host of the podcast, people of marketing. So Zenia welcome to the show.

Xenia Muntean (01:28): Thank you so much, John, for such a warm introduction.

John Jantsch (01:31): Awesome. So I, I, as part of your introduction, I didn’t, didn’t read this part, but, uh, I know that you, when you were starting Planable, you went through a, a Techstar program in London, I think in 2017. Yeah. I’m just curious, you know, a lot of people talk about, especially a lot of startups want to go through that program, go through that kind of program. And I’m just curious what it was like for you. And what do you think it meant in terms of success for you?

Xenia Muntean (01:55): Uh, I think it was a tremendous program for our company. It, it really helped us open a lot of doors. And I, I think I, I really see Techstars as kind of the foundation of our company or the way we kickstarted Planable, not just because of the money and the, the round that we, we raised with them. But it’s also a lot about the, the networking, the connections we made there and just everything that we learned about startup life. It it’s really where we built the product, where we learned how to grow it, where learned how to develop, create value for customers. And it’s also a lot where it’s where we got our first customers. Yeah, it’s really, it really kick started our business.

John Jantsch (02:36): So, so a lot of founders have, um, a very similar story as far as why they created the, the product they created or where the idea came from. Yeah. And I’m guessing because you were running social for clients that had a lot to do with why you created, uh, Planable, but maybe you could share if, if that’s, uh, true

Xenia Muntean (02:53): Mystery solved John , but yes, that’s exactly where the idea for Planable. That’s where I got the idea for Planable. I was running, uh, social, creating content calendars for a lot of my, a lot of my clients back in my agency days. And I was really frustrated with the workflow. I felt like working in spreadsheets and spending my entire day formatting decks and presentations and going back and forth on emails was just not productive and not a delightful way of working with clients. I didn’t feel like it was delivering a very professional interface for clients. It wasn’t a professional way of doing business with them. And I tried to find something that was really focused on collaboration, approvals planning, cuz there were, you know, a bunch of tools even back there. Uh, there were a bunch of tools that were helping you with publishing on social automating, you know, publishing on, on, on social media channels. But there wasn’t anything specifically focused on planning and, and collaboration approvals. And that’s kinda where the idea of Planable that’s where Planable was born.

John Jantsch (04:01): Yeah, I think you’re right. I mean, I think the first generation of tools, like this were really all just about automating posting and things and, and when you started getting teams working together yeah. And approvals that were needed across maybe departments, you know, maybe legal had to even look at, you know, things then all of a sudden it got a lot more complex, didn’t it?

Xenia Muntean (04:20): Yes. That’s, you’ve put it perfectly. It’s really about the first problem in social media. There’s this amazing channels, social media’s this new thing. How do we automate it? How do we publish at scale? Okay. Problem solved. Now there’s a lot of people working and creating all of this amazing content. How do we align them? How do we create efficiency? How do we save time on that? And that’s where, you know, Planable comes in.

John Jantsch (04:47): So kind of again, talking about your journey with Planable, I always love to ask entrepreneurs as what’s been the hardest thing for you to figure out or learn

Xenia Muntean (04:59): Hardest thing.

John Jantsch (05:01): That’s, you know, what’s so funny. Uh, that’s also the hardest question that people have for

Xenia Muntean (05:06): True.

John Jantsch (05:06): That is cause every everyone pauses on that.

Xenia Muntean (05:08): Yeah. Hard houses on that. Yeah. Hardest thing. I think I, I was just having a conversation with my co-founder today on this topic. I think hardest thing is to learn, to let go, because in the beginning, as a, as an entrepreneur, you’re very hands on, you do all of the things that’s normal. You can’t afford anyone else so you do little bit of everything. And then in time you need to hire the best people, people that are better than you are at that job and trust them to do that job and let them go, you know, Deconnect detach from the job that they, they, you hire them to do. And it, that’s a really hard thing to do because it’s your baby. You’ve created it. So it’s so hard to detach and let go. But it’s also hard to do that. Like the high level, the strategic thing it’s so ambiguous. It, it takes time to develop whilst the tactical stuff, you know, the day to day it, you know, it’s achievable. It gives you like a dopamine boost, you know, you’ve done something quick thing. It’s a win. It’s so easy to do. I mean, it’s not easy, it’s still hard work, but it’s more graspable whilst. Yeah. The statistical stuff that you’re supposed to be doing is very vague. So yeah, that’s probably the hardest thing.

John Jantsch (06:22): Yeah. I’ve been doing this for 30 years and I can attest to the fact that , that that’s still hard today of, you know, for me. And I think that’s true of most founders. So let’s flip that around. What’s been the most rewarding, uh, part of growing your own, growing this particular,

Xenia Muntean (06:35): Seeing the team thrive and, and grow and like hiring people and seeing how they become better and better as professionals. Not necessarily. I mean, yes, of course at the job that they’re doing at Planable, but also as professionals, just seeing them grow in their career and seeing them making, like connecting between each other and building friendships and just like this growing organism that has its own life. And you do not have it, you know, you don’t have control over it, but it’s beautiful at expanding and growing and it’s aligned with what you were envisioning and it is just magical. Yeah. Yeah.

John Jantsch (07:16): So, so you’ve achieved, I mean, 5,000 teams, as we said in the intro, you’ve achieved a level of success with Planable or growth with Planable, but what was the biggest thing you did, uh, to launch that, that you think led to, you know, a great deal of success?

Xenia Muntean (07:30): Yeah, that’s a, that’s a great question. I think a lot of small things that we did in the beginning, I can’t point to like one single thing that we did that skyrocketed us. That would be great. Like that would be great advice to give to someone the, the, the, this thing that you need to do and that’s gonna like skyrocket your business and you’re gonna do amazing. I wish there was such a thing, but I think it’s just the result of a lot of tiny experiments, a lot of initiatives that you’re trying trial and error, and finally find something that works for your market. Something that works for your business. We’ve tried, for example, we’ve tried paid ads for a really long time and different channels until we finally figured out one that was working for us. But in the beginning, what worked for us was doing a lot of things that don’t actually scale talking to people, word of mouth, putting myself and my cofounders out there and like reaching out directly to people. That’s kind of how we got the first clients really in the beginning, it wasn’t anything that you’d think is scalable, like ads or SEO or content marketing, none of that stuff. Like first clients, purely manual work and reaching out to folks out there

John Jantsch (08:46): E everybody wants the one thing, right. That makes it happen. Although I do recall I’ve been an app Sumo subscriber for years, and I do recall you had a pretty successful launch on app Sumo, didn’t you?

Xenia Muntean (08:56): Yes, that’s correct. We did app Sumo in the beginning. Uh, it’s a great thing to do when you’re just launching out your product has maybe in beta, you need a lot of people to support you. And it’s really hard to build word of mouth from zero. No one knows about you. And it’s really hard to get the ball running. And abso is a great place to do that. Not just because of the cash injection that you get from the deals from the lifetime deals that people buy. But also you get really great feedback. Yeah. In bulk, like a lot of massive feedback from people which you, you really need in your early stages, then you also get word of mouth, right? Like if you’ve built a product that people love, even if it’s like very raw cause app Sumo users are, they’re used with like raw stuff. Yeah. Software that maybe breaks a little bit, you know? Yeah. Right, right, right. It’s you know, normal. So besides the feedback, you also get a lot of word of mouth people writing about you on social media blogs. And that then becomes a recurring subscriptions.

John Jantsch (09:58): Yeah. Yeah. AB Sumo people buy everything, anything, you know, they don’t, which as you said, it’s a very discounted plan that you’re giving, but you get so much in when you have nothing, you get so much in return for that. So it’s great. Great avenue. Yeah.

John Jantsch (10:10): This episode of the duct tape marketing podcast is brought to you by Planable. It’s a social media collaboration tool that helps marketers around the world plan, create review, approve, and schedule social media posts on Facebook, Instagram, Twitter, YouTube, Google my business, TikTok and LinkedIn, if you wanna check it out, you can actually give it a try for free. Just go to Planable.io, sign up and start creating awesome content. There’s no credit card required or time limit for the free plan. You have 50 posts included. And once you reach that number, you can use a coupon code, duct tape 50 and get 50% off the first two months for any plan that suits your needs. So go to Planable.io and grab your team and give it a spin. So let’s talk a little bit about some of the problems that the Planable solves.

Xenia Muntean (10:59): Yeah,

John Jantsch (10:59): For sure. First one is, you know, if you asked any marketing teams, you know, I, I would say content planning, obviously production is hard too, but I think content planning is a thing that they struggle with the most. I mean, very few people get out ahead of it. So, you know, I guess why is content planning so hard and what did you, how are you addressing that for teams?

Xenia Muntean (11:21): Yeah, so I was just looking this week at some stats and some reports in the industry. And I stumbled upon a very interesting fact that two thirds, only two thirds of small businesses actually use social media for marketing and to promote themselves. And I think that a lot of businesses don’t use social media because they don’t know if their, you know, of course they don’t know if their audience is out there. Yeah. They don’t understand the long term benefits. And most of the times, because they’re small businesses and have limited resources, they want to see immediate results. Of course. Yeah. Yeah. And then also, because there’s limited resources, it’s really hard for them to maintain consistency. Right. So a lot of businesses struggle with posting on social media at least, you know, once a day or at least a couple of times a week. So, but growing, you know, social media requires consistency requires setting some expectations in terms of quantity of content, but also quality of content on social media.

Xenia Muntean (12:27): Yeah. And that’s kinda where I’m, you know, that’s where planning content yes. Uh, comes in handy because it makes you, it makes it easier for you to, to focus. It allows you to plan this entire batch of content and bulk, and it saves you time if you do it on a ad hoc basis where you post today and maybe post tomorrow, and then you do it day by day, you’re never probably gonna achieve consistency and you’re never gonna get to that rhythm of posting. And that’s why like finding a way to put some, you know, a couple of hours aside where you get to plan for a month or two months in advance, depending on your business. And, and if you can, you know, afford to do, uh, that much content in advance, putting it on autopilot and, you know, saving time with that is, is extremely important in my opinion.

John Jantsch (13:21): Well, and I think what it does, at least it does for us, is it me, it kind of ensures that we’re gonna be posting content that is actually going to be around our business goals for the quarter. Yeah. And not just, well, we need to post something, you know,

Xenia Muntean (13:34): scramble around

John Jantsch (13:35): To. Yeah, exactly. Yeah. And, and so we’re saying, oh, we’re launching this product or this course, or whatever in this timeframe. So let’s produce content running up to it, you know, that’s going to support it. And I think that, I mean, it’s, we all know that. I mean, right. That’s not like some genius thing, but I think that it, it really takes the tools to end the end, the discipline, I guess, to, to do it. Doesn’t it

Xenia Muntean (13:56): Discipline? Yes. I love that. Yes, for sure.

John Jantsch (14:00): So AI artificial intelligence is, is being built into everything today, or at least is being talked about as being built to everything today, particularly social media content. How, how does in your mind, you know, what’s the role of AI and content planning and, and execution, and even inside of, uh, the Planable tool.

Xenia Muntean (14:19): I think we have a long way to go until we can use AI for content creation. I feel like that part like creative content creation is something that is not gonna be touched by AI in a meaningful way for a really long time in advance, in order to create meaningful content for your business. You need to understand the market, your business goals, your audience, you need to understand your tone of voice your brand. So there’s a lot of moving pieces to that. Mm-hmm mm-hmm . And I really doubt that any AI with the current technology can do it better than a human I can. So I don’t see it planning a role just yet as it is with a technology right now, I’ve seen a couple of tools popping up then and there, but I think nothing can beat like human creativity and someone that knows the business inside out, or the entrepreneur themselves that have built the business and know the brand and resonate with it.

John Jantsch (15:23): One of the things that, that I do think effective content marketers are doing are, is really viewing all the stages in the customer journey and, and producing content specific to those stages. Obviously, when somebody is just out there trying to find something, you know, find a solution, they, they have different questions and objectives than when somebody’s thinking about buying or even after they’ve become a customer. What are some of the ways that you’re, uh, seeing people use Planable for those different stages of the customer journey?

Xenia Muntean (15:53): I think what Planable helps the most is making the lives of marketers or businesses that, you know, promote their products and services, making their lives easier by, by streamlining, like the entire logistics, you know, the tedious, boring stuff that no one wants to do, right. Mm-hmm is, is publishing of course, but also the entire coordination that happens, right? The logistics of content creation of the logistics of, I have a freelancer that I need to work with. They’re creating content for me, but I need to, you know, check if that content is really, you know, what needs, what my business needs to put out there. How do I look at that content? Are they gonna send me a spreadsheet? Do I need to click on a lot of links? Well, how is this actually gonna look like on social media? So we’re automating all of that part and we’re making it super easy for whoever works on content for whatever team, even if it’s a team of, you know, two , we really help them coordinate the entire logistics of what is my social media presence going to look like, and how can we together as a team, even a tiny one can improve.

Xenia Muntean (17:04): This can make it better, right? And just streamlining this entire process up to publishing and publishing, including obviously automating, scheduling and forgetting about it. That’s kinda how I see Planable helping our customers.

John Jantsch (17:20): So, so with teams, even small teams, there’s a little bit of complexity and approval process, but I, I, you take it to the agency level and, you know, that’s, I might be managing 10 clients who have 10 teams internally. So how are you seeing agencies and, and consultants using a tool like Planable?

Xenia Muntean (17:37): Half of our customers are agencies and, and consultants. It’s kinda a no brainer yeah. For them, because if it’s just me and my business and I’m posting, yes, I do need a content calendar in a place to approve, to plan content, and then to schedule it and publish and Planable does that. But if I’m a, an agency I need, not only that, not only planning and publishing, I need to show my clients the work that I’m producing, help them see that work. Not only show them, but give them some kind of a preview of how everything’s gonna look like, and I need to do that, not just with one, but I need to do that with like a whole portfolio of clients. Exactly. How do I centralize their feedback? How do I manage approvals? How do I make it easy for them to understand the work that I’m I’m I’m producing and how do I do that at scale? And also optimize my time and my efficiency, because I’m an agency and my margins, you know, I need to take care of my margins. So it’s really in that case, Planable is kind of their operating. It becomes their operating system.

John Jantsch (18:45): Yeah. So, and you’re absolutely right. I mean, because not only is it 10 different clients with 10 different markets, 10 different approval processes, 10 different teams. I mean, it really is a lot of moving parts. So, uh, I know as you said, most agencies are looking to streamline everything because that’s, you know, that’s, that is where they make their profit is quite frankly, is through efficiencies. So tell, tell us more about to where you, where people can find out more about Planable. And I think you actually, we actually have a special offer two month, 50% off, I think, two months. Yeah. For plan or for duct tape listeners. So tell us where people can find out more about that.

Xenia Muntean (19:25): Yeah, for sure. So it’s, if, if you wanna find out more about Planable, you can just go to Planable, do IO, and you’re gonna learn a lot about the, the product. And then if you wanna take it for spin, see how the product works, you can sign up for our free trial for our free plan. You’re gonna get the full experience of the product, really see if it’s a good fit for yourself. And then if you wanna move forward with, with Planable, with one of our paid plans, you can definitely use the duct tape discount, just write duct tape in one of our, in, in the coupon field. And you’re gonna

John Jantsch (20:01): Get this. Actually I think the coupon we set up is duct tape, 50

Xenia Muntean (20:04): Duct tape 50. Thank you, John. for

John Jantsch (20:07): Correct. 50% off for the first two months, uh, by using that means duct tape, all one word 50, and that’ll be in the show notes as well. So that’s, there you

Xenia Muntean (20:15): Go. And if you wanna,

John Jantsch (20:17): I owe,

Xenia Muntean (20:18): Sorry. Yeah. And if you wanna connect with me and learn more about like the entrepreneurial journey, just hit me up on LinkedIn and more than happy to talk to you about like building businesses or growing your agency or optimizing, uh, for efficiency.

John Jantsch (20:32): Awesome. Well, I appreciate stopping by duct tape marketing podcast. Congratulations on, uh, the success of Planable and, uh, hopefully, uh, we’ll run into you one of these days out there on the road.

Xenia Muntean (20:44): Yes. Thank you. Thank you, John.

John Jantsch (20:46): Hey, and one final thing before you go, you know how I talk about marketing strategy strategy before tactics? Well, sometimes it can be hard to understand where you stand in that what needs to be done with regard to creating a marketing strategy. So we created a free tool for you. It’s called the marketing strategy assessment. You can find it@marketingassessment.co not.com.co check out our free marketing assessment and learn where you are with your strategy today. That’s just marketing assessment.co I’d love to chat with you about the results that you get.

This episode of the Duct Tape Marketing Podcast is brought to you by the Planable and HubSpot Podcast Network.

Planable is a social media collaboration tool that helps marketers around the world plan, create, review, approve, and schedule social media posts on Facebook, Instagram, Twitter, YouTube, Google my Business, TikTok and LinkedIn. If you wanna check it out, you can actually give it a try for free. Just go to planable.io, sign up, and start creating awesome content. There’s no credit card required or time limit to the free plan. You have 50 posts included and once you reach that number, you can use the coupon DUCTTAPE50 and get 50% off the first 2 months for any plan that suits your needs. Go to planable.io, grab your team and give it a spin.

HubSpot Podcast Network is the audio destination for business professionals who seek the best education and inspiration on how to grow a business.

 

Building A LinkedIn Profile For Business Success

Building A LinkedIn Profile For Business Success written by Sara Nay read more at Duct Tape Marketing

About the show:

The Agency Spark Podcast, hosted by Sara Nay, is a collection of short-form interviews from thought leaders in the marketing consultancy and agency space. Each episode focuses on a single topic with actionable insights you can apply today. Check out the new Spark Lab Consulting website here!

About this episode:

In this episode of the Agency Spark Podcast, Sara talks with Daniel Alfon on building a LinkedIn profile for business success.

French-born, trilingual Israeli (English, French and Hebrew), Daniel Alfon was one of the first to open a LinkedIn account in early 2004.

Since then, he published his book “Build a LinkedIn Profile for Business Success”, spoke across virtual and physical stages in 3 continents, and helped thousands of entrepreneurs and consultants grow their business.

More from Daniel Alfon:

 

 

This episode of the Agency Spark Podcast is brought to you by Termageddon, a Privacy Policy Generator. Any website collecting as little as an email address on a contact form should not only have a Privacy Policy but also have a strategy to keep it up to date when the laws change. Click here to learn more about how Termageddon can help protect your business and get 30% off your first year payment by using code DUCTTAPE at checkout.