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Monthly Archives: January 2018
#SocialSkim: Facebook’s Sweeping Algorithm Change; LinkedIn’s Repositioning: 11 Stories This Week
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Weekend Favs January 13
Weekend Favs January 13 written by John Jantsch read more at Duct Tape Marketing
My weekend blog post routine includes posting links to a handful of tools or great content I ran across during the week.
I don’t go into depth about the finds, but encourage you to check them out if they sound interesting. The photo in the post is a favorite for the week from an online source or one that I took out there on the road.
- Typosaurus – Typosaurus is the ultimate website spell checker for digging up those embarrassing spelling mistakes you may have missed for millions of years.
- Stripe Atlas – A tool to handle everything involved in establishing an internet business. It’s available to entrepreneurs everywhere.
- InfographiCreator – Visualize your data and create your own infographic online.
These are my weekend favs, I would love to hear about some of yours – Tweet me @ducttape
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How to Get More YouTube Subscribers [Infographic]
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Why It Is Essential to Put Strategy Before Tactics
Why It Is Essential to Put Strategy Before Tactics written by John Jantsch read more at Duct Tape Marketing
Marketing Podcast with John Jantsch About Strategy
Marketing strategy is one of my favorite topics, and it’s been a distinguishing mark over the years of Duct Tape Marketing because so many marketers want to talk about tactics. When I talk about marketing strategy, the first thing I talk about is what it is not, before what it is.
What marketing strategy is and is not
I think even Google gets confused. If you type, “what is marketing strategy” or “small business marketing strategy” into Google, you’re going to get a bunch of blog posts that list 15 marketing strategies for small businesses. Those 15 marketing strategies will all be nothing but tactics.
I believe that you must develop a strategy before you even think about the tactics. If you’ve read anything I’ve written, if you have listened to anything I talk about, then you know that I mention that this is the key element to make marketing effective.
You must have an approach that is focused on a very specific type of client, with a very specific need or problem, and a promise to solve that problem in a very specific way.
That’s marketing strategy, and that’s the part we have to figure out first before we ever go out there and start listing the things we’re going to do to create awareness and to convert those people that have a need into clients.
Building a strategic foundation
When I talk about marketing strategy, I break it down into a foundation that has several elements. It’s not just one thing. It’s a handful of things that have to go together to work in concert to make your marketing strategy effective.
Understand your ideal client
You have to figure out who your ideal client is and tailor everything you’re doing for that client as though you’re talking to them one to one. You have to have a core message that helps you differentiate and stand out from everybody else who says they do what you do.
Some people might call it a brand promise, but it has to be something that gets somebody’s attention.
Develop a core message
You’ll want to focus on developing a core message. Often when a business talks about their brand they’re talking about logo and identity elements.
Identity elements, colors, fonts, a look and feel that people expect, are the things that you do need to actually build. Once you have that core message, once you know who your ideal client is, you want to build supporting identity elements.
Create content
Content has grown beyond just being a tactic. Content really is air. It’s the thing that powers the entire customer journey. It’s the way for us to actually create the voice of our strategy.
Guide the customer journey
Part of your marketing strategy has to be an understanding of how you are going to guide the customer journey.
The way people buy today has changed so dramatically that we have to understand that it’s our job not to corral or create demand but to be around and organize the behavior that the buyer actually wants to participate in.
Those elements go together to create the foundation of any kind of marketing plan, and that’s what I mean by strategy. All of those elements working effectively, working together.
As you can see, I haven’t mentioned anything that would be considered a tactic. I haven’t talked about direct mail or advertising. Those are tactics that we are going to use to orchestrate or implement our strategy.
That’s how you have to think about it. Let’s break each of those elements down.
Your ideal client
Many business owners have been taught to think about this idea of a target market. So often where that target market or that targeting ends is who we think is likely to buy.
For a lot of people, that’s people who have money. If I’m a dentist, that’s people who have teeth. I mean, that’s where we stop.
What I want to suggest is that if we go much deeper than that, if we decide who has the right problem, meaning the problem we actually are very, very uniquely qualified to solve, who has the money? That’s a great qualifier, right?
We don’t want to be working with people that can’t afford what it is that we do. Who’s motivated to fix that problem?
Just because somebody has teeth, just because somebody has plumbing in their house or has a kitchen and we’re a kitchen remodeler, just because somebody has trees and we’re a tree service, doesn’t mean they’re motivated to take care of, fix, or upgrade those.
You have to understand who’s motivated, who has the problem that you’re suited to solve, and who has the budget.
If you’re wanting to understand the characteristics of your ideal client, the ones that you have attracted, that were very profitable, and that you had a great experience with, know that they’re referring you because they had a great experience.
Take your client list today and map out your most profitable clients, and you’ll find that there’s probably some business you’re working with that you probably shouldn’t be and that you have some clients that aren’t that profitable, (but hey, you took the work because they said they’d pay you). Typically, those don’t end up being very good deals.
If you start looking at the characteristics of your most profitable clients, and then if you can identify a few of those folks who are also referring you, that’s who your ideal client is.
The reason I say that is because they’re profitable because they probably had the right problem. They had a problem you could solve and they had a mentality or behavior that allowed you to do it in the most profitable way, and consequently, you like them and they like you.
They didn’t beat your people up. They paid you on time. They’re out there telling the world what a great experience they had.
You get to choose your clients, but not if you don’t understand who they are. Once you understand who they are, you can start disqualifying people.
Once you’ve been in business for a while you can tell pretty quickly and accurately whether or not it is a business that you want to work with or a business that would be a good fit for you.
You’ll get better at this, but if you don’t start defining it and outlining it now, you’re going to start taking those clients that aren’t good fits for you. All they’re going to do is drag you down and distract you.
In a worst-case scenario, they’re going to become a detractor out there telling people you don’t do a good job, but that’s because you weren’t a good fit.
You get to decide, you get to choose your clients, but only if you define who they are.
What problems are you solving
Nobody wants what you sell. They want their problem solved. Keep that in mind. Very few people want the things we sell, the services, and the solutions.
They have problems they’re trying to solve and they see you and your products and services as the way to solve those problems to get to where they want to go.
You have to understand what problem you are solving. A lot of times it’s not the basic service that you provide. I like to talk about my friends at Jackson Tree all the time. They are a local tree service in the St. Louis area and they feel like their competitive advantage is that they are a locally owned business. They’ve been business for a long time.
There are people coming from the outside, big national chains coming into the city, and so they felt like their advantage is that they are that local business.
Well, when we looked at all of their client reviews and spoke with some of their clients, we kept hearing over and over again that what their clients loved is that they show up when they say they’re going to and they clean up the job site.
I know that sounds kind of simple and basic, but that’s the problem that their clients were having. Nobody else was doing that.
If you understand the problems you’re solving, that needs to be your message. That’s what you need to use to make the competition irrelevant or to at least change the context of how your market sees what you do.
You need to lead with that core message.
Reviews are a great way for you to learn what customers think about you. There is some real gold in the actual words that people are putting into Google reviews if you’re a local business because people are saying what value they get.
You can also pick up the phone and call clients (we do it all the time). We call our clients’ clients.
Quite often, by asking them questions about the experience they are having or have had, we can learn a lot about what should be that client’s core message or certainly the problem that they’re solving.
Your identity elements
I already touched briefly on identity elements, but the color, the fonts, the way your office looks, all of those things go into either supporting the brand promise or taking away from it.
I’m not saying that you have to spend thousands and thousands of dollars on getting designs to make everything look perfect, but it should support what your message is. It should support who you’re trying to talk to.
Hubspot has a great post highlighting some inspiring examples of small business branding and identity elements.
Content as the voice of strategy
Start thinking about content as the voice of strategy, so all the content that you produce, your web pages, blog posts, podcasts, press releases, this is all content. You want to think about the intention that you have for every piece of content, because content today is used to create awareness.
That’s sometimes how people find you. It’s certainly used to educate. It’s used to inform somebody how a product or service that they might acquire from you would work. It’s used quite often to nurture people.
People often tell me, “I started listening to your podcast and finally decided to buy from you or to become a member of the Duct Tape Marketing Consultant Network.”
Content has a nurturing component to it. In many cases, whether it’s an email or an ad or a page on your website, many times you need to produce content for when that person is ready to buy, that shows them how to buy.
Once you start producing great, useful content, use it as a referral tool.
Guiding the customer journey
Long ago, I developed the term “The Marketing Hourglass.” which involves taking people through seven stages of the customer journey: Know, like, trust, try, buy, repeat, and refer.
The idea behind that is that if somebody doesn’t know who we are, then we want to move them logically through these stages.
Very few people see an ad by a company they’ve never heard of and go, “Oh, okay, I’m going to go buy that product.” But they might go to the website and then see, “Gosh, there’s a checklist that I can download.”
This develops a level of awareness, but also some level of trust.
Over time, we communicate, continue to add value and continue to invite them back for more content or for more opportunities, before we ever really start promoting our products and services.
Once somebody has gone through those stages and they’ve educated themselves on what they do, we’ve developed a level of trust based on the way that we have marketed to them or based on the way that we have shared content and added value.
Now they want to buy.
That’s actually the stage in the customer journey where a lot of businesses drop the ball because a lot of people think marketing ends at somebody saying, “Yes, I want to but” but that is not the case.
That’s actually where some of the fun starts because you have an orientation and onboarding process, and you continue to market to them once they’ve purchased so that they might purchase more or again. You have a very intentional process where you can generate referrals.
All of these parts are linked to the journey that leads you to build campaigns, processes and touch points as part of your marketing strategy.
One of the greatest marketing strategies that any business can really employ is to make sure that they are creating such a great customer experience that people want to refer and talk about their business.
The greatest source of lead generation is a happy customer. This needs to be a part of your overall marketing plan.
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Transcript of How to Apply the Principles of Aikido to Entrepreneurship
Transcript of How to Apply the Principles of Aikido to Entrepreneurship written by John Jantsch read more at Duct Tape Marketing
Transcript
Hello and welcome to another episode of the Duct Tape Marketing Podcast. This is John Jantsch and my guest today is Michael Veltri. He is a keynote speaker, serial entrepreneurial, leadership expert, and author of the book “The Mushin Way to Peak Performance: The Path to Productivity, Balance, and Success.” I might also add because it may come up in conversation, he is a professional athlete, two time cancer survivor, and US Marine veteran. How do you get all of that in one bio, Michael?
Michael Veltri: Yes. Well, it can be a bit long, John, but focus on what the audience wants to hear. Thanks for doing a great introduction of me.
John Jantsch: The Mushin Way is built on the principles of Aikido. I think it probably makes some sense to get your definition of what Aikido is.
Michael Veltri: Sure. It’s a Japanese grappling martial arts. There’s no kicks on punches. It is basically a form of self-defense versus self-offense. In discussing marketing ideas for standing out amongst the crowd of deal to business books, we came up with the idea of introducing 10 elegant Aikido principles and how they can apply to business and life. It’s a Japanese grappling martial art based on blending and leverage versus raw strength to just muscle your way through any type of situation.
John Jantsch: Well, and like many martial arts, it’s not all fighting. In some ways it’s a life practice, right?
Michael Veltri: Absolutely. One of the concepts we talked about in the book is and that many of your listeners might be familiar with is cold Kaizen. It’s a Japanese principle of constant improvement. With that, also in the art of Aikido, is that you’re not trying to defeat anyone. If anything, the biggest challenge is with … I didn’t want to say defeat. It’s finding a balance with your own ego because our ego is what gets in the way of telling us we can’t do something or we have to do it this way or I’m going to give up doing something or things like that. Throughout the book I focus on that and it’s a lot of work that people can do on themselves to impact their business and their personal life.
John Jantsch: How did you personally come to Aikido?
Michael Veltri: I’ve been a lifelong martial artist growing up in Erie, Pennsylvania.
John Jantsch: A hotbed.
Michael Veltri: Yeah, exactly. Not the cultural mecca of the world. I had fallen in love with all things Japanese, including the culture, the art, the martial arts, the language. I enlisted in the Marine Corps at the tender age of 17 and got stationed in California. When I was California, I went to continue … I was doing karate at the time. It’s a classical kick and punch art that you can find anywhere in the country. When I got stationed out in California, which obviously has the larger Asian population, I stumbled across my first Aikido class in May of 1988. I still remember it to this day. I was fascinated, John, by what I was seeing.
I didn’t know what I was seeing and watching, but I knew I wanted to do some of that. That started my journey. Two years later I was in Japan with the Marine Corps and was able to train with some really high level masters and ended up staying there for 10 years as a business consultant to feed my addiction to the martial arts.
John Jantsch: I think I read somewhere you actually opened a studio of your own.
Michael Veltri: Yeah, absolutely. I still do. I run one of the largest Aikido academies on the East Coast in Washington D.C. That’s sort of how I transitioned into the keynote speaking space is teaching many of Washington D.C.’s movers and shakers from politicians to business titans, to foreign diplomats. There’s a direct analogy between what I teach people in the martial arts academy and to what they apply in their life. I was invited to speak to companies and organizations, and I’ve got some cool stories about being invited to speak and teach at the Central Intelligence Agency and some other cool places that I talk about in the book and use them for teaching and laying the foundation for many of the principals that I apply and teach in the book.
John Jantsch: I’ve been an entrepreneur for a long time. One of the things I love probably the most about being is no two days are the same, but that’s also one of the most challenging things. I think we can get really caught up in all these things coming at us day in, day out, the stress of it. I think a lot of entrepreneurs kind of commit almost a bit of self-sabotage by not having this kind of foundational practice to lean on. Would you say that that’s been your experience?
Michael Veltri: Yeah. The phrase I coin in the book and when I talk to successful entrepreneurs is we become successfully miserable, John. Be careful what you wish for. What may have started out as a passion or for whatever reason that you built the business around becomes a huge burden. I know that’s what happened to me. I had become successfully miserable. I’ve been caught in what I call a success trap. This business I built was just burdening me. It was actually because of that it led me to writing the book and doing what is a better use of my time and energy. I think what happens with a lot of entrepreneurs especially if they’ve been doing it for a while is they fail to grow and evolve. As human beings, we grow and evolve.
What might have interested us five, 10 years ago might not anymore. If we don’t take specific actions to grow and evolve too, your business is going to suffer mildly because your clients, customers will sniff it out if your heart’s no longer in the business. They’ll know if you’re not passionate. Again in the book I really push people to take a close look and I give them really simple relevant exercises that can move them forwards on a big decision they’ve been putting off making, whether it’s selling their company, hiring their own replacements, starting another business, or anything like that. I agree 100%. You have to have what I call support structures sufficient for success.
What I mean by that is as hardworking successful entrepreneurs, we’re great at kick and abuse, John. We can hang on in there until we’re ready to thrown in the towel and walk away. We don’t want it to get to that point. Hopefully setting up support structures where people can grow and evolve with their businesses and have a lot of fun along the way.
John Jantsch: Let’s dive into a couple of the principles. To me as I read kind of even just your overview of the principles, I mean the application to everyday business life or everyday life is pretty clear quite frankly. We may not identify these things, but I think we recognize them. The first one is the concept of Haiki, calm energy. That is such a powerful concept, but also in the chaos of the storm is probably hard to hang onto, isn’t it?
Michael Veltri: Yeah, it absolutely is. I defined it as the really cool English word of equanimity, right? It’s a deeper meaning than just being calm, but yeah, you and I both know if we go into a meeting or try to run our business scattered or angry or distracted, oh my god, John, it’s scary the mounting statistics about the losing battle against distractions that we’re facing from electronic demands on our times, everything else. Being able to maintain this calm awareness is a practice. I wrote the book so that anyone can immediately get value from it. What I did not like is I love all personal development podcast and books and I what I get frustrated with is buying a book that would leave me the 27 steps of blah, blah, blah.
It’s just too hard to do. I wrote the book where people can do these very simple relevant and retainable exercises to help them get a level of calmness in their crazy business life. That can give them tips to try. Hey, do this and experience an initial better clarity around your business or personal life. It’s very important. I really stress that you have to have balance in both. If your business is thriving but you’re going through a divorce, which I’ve done before, it’s going to impact your business. Likewise, if your business is floundering, it’s going to impact your personal life. I really encourage readers to reach for that level of equanimity in both their business and personal life.
John Jantsch: One of the principles really deals with balance and I think one of the things that is central to a lot of Eastern practices is this idea of both physical and mental balance, and that everything is about your core and about like an exact spot on your body that is the center pivot point of your balance. I think that’s one of the things I love about applying this to business because I think a lot of people give a lot of lip service to the idea of balancing your personal life and your business life, but I think a lot of people forget about that physical aspect of balance. I’m 57 and I will tell you that that’s the thing I worked the hardest on is you lose that physical sense of balance as well.
I think that the mind-body connection is such a cool part of applying one of these Eastern practices.
Michael Veltri: Yeah, you’re absolutely right. Throughout the book, the way I wrote it is each chapter is booked ended with two exercises. There’s an opening exercise that’s typically some type of what I call somatic or a physical, a real simple physical exercise to teach that principle. For example, in chapter four it’s specifically called your one point. Like being able to stay grounded in the heat of battle whether that is negotiating a new lease on your commercial space or your 17 year old son telling you that they’re going to join the Marine Corps like I had to tell my parents years ago.
There is a very simple physical exercise that introduce in the book and at the very end of the chapter is a more practical “do these three things to learn this principle to get traction in your business life.” If we don’t take care of our physical well-being, we will not have the energy, creativity, innovation, clarity we need to run our businesses. I think a lot of people let their physical well-being wane, John, and it will affect their business and personal life if they don’t take care of themselves.
John Jantsch: I’ve used intentionally the word practice about 10 times already. I think a lot of times when we’re talking … That’s one thing to read a book like this and go, “Oh yeah. Those are some good ideas.” 10 minutes later you’ve forgotten them in some cases. I really think like you have the exercises in here, this is something that you have to build in as a practice.
Michael Veltri: Yeah. Yeah. I disguise my repetition throughout the book, but there’s a lot of repetition. I really, really encourage the reader to take action now. I’m really encouraging the reader throughout the book to get into immediate action. Because as you and I know, done is better than perfect. There is no perfect. We keep putting off what we want to do. I really encourage people to get into action throughout the book. Part of that is I’ve experienced … What many of your listeners experienced I’ve experienced, running a business, surviving cancer to a tough personal situation, to the ups and downs. In the book, I try to build in a relatability, so the listener can shake their head saying, “Yes, I deal with …”
I’m sorry. The reader will shake their head saying, “Yes, I deal with this in my life,” and that will hopefully spur them into taking immediate action for what I’m showing them how to do in the book.
John Jantsch: One of the I think core principles of business in general is this idea of building strong relationships and connections whether it’s people that work for you or your customers. Musubi, right? Musubi is the principle behind that. I think that in some ways the online digital video conferencing world that we live in today has actually eroded that element of our life.
Michael Veltri: Yeah. Mm-hmm (affirmative).
John Jantsch: I’ve actually started preaching this. I mean I believe we have to. Even if we can get by without ever talking to another human being in real life, that we actually have to make that a conscious effort.
Michael Veltri: Yeah. It is funny because I think we lose the ability to interact with human beings or we don’t know how to handle a face-to-face interaction. I know my challenge as I travel all around the country is I go in this order of course. If I can meet with somebody face-to-face, fantastic. If not, the cool thing about technology is I try to use it. I don’t let it use me. If I could see somebody over Skype or Google Hangouts or some other video conferencing, that’s a close second. Then of course, the ability to connect on the phone. Yeah, the importance of in person meetings because so much happens, John, that the verbal and nonverbal communication that is missed when you don’t have that opportunity.
Building that connection to understand your customers, your clients, your colleagues is just so important.
John Jantsch: Nothing beats that unfortunately.
Michael Veltri: That’s right. That’s right.
John Jantsch: One of the principles of a lot of Eastern practices certainly in Aikido is this idea that it’s not about winning, it’s about getting the best result for all. I think that’s clearly a strong business principle, but unfortunately is not always mainstream.
Michael Veltri: Right. I’m sorry. Were you going to continue that?
John Jantsch: No. No. No. What I was just saying is that idea of how do we bring that idea that it’s not about the competition and about winning, that it’s about … Even with a customer. That it’s about getting the best result for your business as well as the customer.
Michael Veltri: Right. One of the concepts I’ll introduce in the book is this ability to see things through your competition’s eyes, see things through your colleague’s eyes, see things through your spouse’s eyes. Because if we’re unable to see what our competition’s seeing, John, or what our customers are seeing, we’re going to fail. Our businesses are going to fail. I give in the book some specific practices to help business owners, whether you manage your own company or you manage a team or you simply manage yourself, to be able to see through other’s eyes. In that way, what becomes a win is very different.
If you just want to hit your quota or make a certain revenue number and do that and you push, push, push, it’s a short term goal that you may hit that will ultimately cause you to suffer in the long range. If you can practice seeing through your competition’s eyes, seeing through your colleague’s eyes, seeing through other’s eyes, it’s a different way of setting and achieving goals that I think people will find very, very interesting.
John Jantsch: I guess it verges on something we might call empathy, but it does change so many things. This is maybe a silly story. My father had Parkinson’s and sometimes I get so frustrated with him because he says, “You know, my clock doesn’t tell the right time. It’s a 24 hour clock. Somebody changed it.” I just am like, “Dad, it looks just fine. Why are you being so silly?” Then the doctor told me that no, actually it’s very common for Parkinson’s patients to … Actually the numbers disappear or that they go outside the clock. Like spatial things start happening. Immediately I was like we’re not looking at the same thing. I need some empathy here rather than wonder what’s wrong with it. I know that’s a silly story, but I just had that just this last week.
I think that that’s true of a lot of business situations. We don’t come into them with empathy for where the other person is and so we’re only seeing the world through our own eyes.
Michael Veltri: Yeah. As I wrote the book and explain that and I want your listeners to understand too and I’m sure you understand this, right, is that empathy is not to be confused for any type of weakness or anything like that. That’s one of the challenges I have with folks is that their ego comes in and says, “Well, if I do that, I’m giving in.” It’s actually quite the opposite. When I’m speaking on stage or consulting or anything like that, I have to make everything that comes out of my mouth all about the audience. It can’t be about Michael Veltri. It has to be about the audience. Imagine if we’re coming and running our business where it’s just all about the other person and if you’re doing that, then it’s what I call right livelihood.
You’re going to provide them the best product and service possible, but if you come into it with the blinders on, making it all about you and your product and business and me, me, me, me, it’s going to fall flat. On a scale of 1 to 10, you’ll only achieve a level of three of success. Then I think that’s also where frustration sets in and then we end up in that success trap of you’ve reached the small level of success, but ultimately become disenfranchised or successfully miserable and you just can’t get your business to the next level.
John Jantsch: I’m visiting with Michael Veltri, the author of “The Mushin Way to Peak Performance.” Michael, tell us where people can find out … Obviously the book’s available anywhere people like to buy books, but tell us where they can find out more about you and anything that you might be working on?
Michael Veltri: Sure. Very simply on my website, which is michaelveltri.com. From there they can easily see videos of me speaking, order the book, and a whole lot of other resources that can help them achieve a level of balance and peak performance without burnout.
John Jantsch: We’ll have the links to everything we talked about in the show notes at ducttapemarketing.com. Michael, thanks for joining us and hopefully we’ll bump into you out there on the road.
Michael Veltri: Okay. Thank you very much for the time, John.
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How to Apply the Principles of Aikido to Entrepreneurship
How to Apply the Principles of Aikido to Entrepreneurship written by John Jantsch read more at Duct Tape Marketing
Marketing Podcast with Michael Veltri
Podcast Transcript
My guest for this week’s episode of the Duct Tape Marketing Podcast is Michael Veltri. He is a keynote speaker, serial entrepreneur, leadership expert, and the author of the book, The Mushin Way to Peak Performance. He is also a professional athlete, two-time cancer survivor, and decorated Marine veteran. He and I discuss how the art of aikido can apply to your business.
From ancient Japanese warriors to brain science; from business titans to academic research, Michael tapped wide-ranging sources to develop a groundbreaking model for better decision-making. Surprisingly simple and eminently effective, Veltri’s approach has impacted some of the most prolific organizations and leaders in the world.
Veltri is also a master-instructor in the Japanese martial art of aikido. He brings his martial arts discipline and precision to every keynote speech inspiring, motivating, and educating audiences worldwide.
Questions I ask Michael Veltri:
- What is your definition of aikido as it applies to business and life?
- What are some of the principles of your book?
- Why is the mind-body connection so important?
What you’ll learn if you give a listen:
- How to avoid becoming “successfully miserable” and avoid the success trap
- Why it’s important to set up support structures
- Why empathy is so important in the business world
Key takeaways from the episode and more about Michael Veltri:
- Learn more about Michael Veltri.
- Purchase The Mushin Way to Peak Performance.
- Follow on Facebook.
- Follow on Twitter.
- Connect on LinkedIn.
- Subscribe to YouTube channel.
Like this show? Click on over and give us a review on iTunes, please!
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How to Create Engaging Social Media Campaigns That Get Attention
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The State of Video Marketing: Distribution, Topic, and Budget Trends
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Understanding, Narrowing, and Choosing Your Ideal Client
Understanding, Narrowing, and Choosing Your Ideal Client written by John Jantsch read more at Duct Tape Marketing
In marketing today it’s common to hear that you must know who your target audience is in order to be effective with your marketing. This mostly implies that you determine the makeup of a market that your business is most likely to attract.
What bothers me about this simple approach is that it has a lowest common denominator element to it – who can we attract?
Instead, I like to take the point of view of – whom do we deserve to work with?
This thought process led me to the idea of defining an ideal client which ties together both behavior and demographics. Identifying who this is from the beginning will save you tons of time going in circles trying to be all things to all people.
It really is a game changer and here’s how I recommend getting started.
Choosing your ideal client
Have you ever considered the following question? – What qualities would your ideal clients have? Thinking through this is quite a liberating feeling, no? Don’t you deserve to work with clients who appreciate the value you bring to them?
I know that might sound a bit egotistical, but it really isn’t. At the end of the day, if you want to work with the people you want, then you need to step up your game so that can deserve to do so.
I recommend getting started by exploring the types of clients you don’t want to work with. Until you know who you don’t want to work with, who you must work with, who you choose to work with, it’s easy to take work and clients that drag you away from the work you deserve to be doing (we’ve all been there and know what a headache it can be).
Who can you deliver the greatest value to, who do you enjoy working with, and who needs what you do most? Write a detailed description of your ideal client and include as much about them as possible including the problems they are trying to solve. Give some thought to how you might reach them and appeal to them. Use your best clients today to help you think about what makes them ideal for you. (Hint: they are profitable and perhaps they refer others to you right now.)
Consider following these steps to best identify them:
Step 1: What are the must-haves to be a client – this is stuff that naturally narrows your list – must be 18 years or older, must own a home – that kind of thing.
Step 2: What are the generally looked for attributes – no required, but preferred – perhaps it’s an age range, geographic location, or special interest.
Step 3: What makes them ideal – what are the attributes that make them your best prospects – perhaps they have a certain business model, unique problem, at a certain point in life or business.
Step 4: What behavior do they exhibit that allows you to identify them? Do they belong to industry associations, tend to sponsor charitable events, read certain publications?
I recommend starting with the smallest market possible. You must find a group of clients who think what you have to offer is special and can scale from there.
How to understand and speak to your ideal client
Now that you’ve narrowly defined who your ideal client is, you must spend ample amount of time understanding them in order to properly use them across the various strategic elements of your business. Knowing who makes an ideal client allows you to build your entire business, message, product, services, sales and support around attracting and serving this narrowly defined group.
Once you dig deep and profile the common characteristics you should also start asking yourself some questions about these folks.
- What brings them joy?
- What are they worried about?
- What challenges do they face?
- What do they hope to gain from us?
- What goals are they striving to attain?
- What experience thrills them?
- Where do they get their information?
- Who do they trust most?
Having answers to the questions will allow you to more fully address their wants and needs in every interaction and communication. Once you have this understanding, you can start tailoring your efforts to best speak to them.
Refocus your message
Matching your message to your ideal client is a must when it comes to marketing these days. A message that connects is one that clearly talks about what your ideal client wants more than anything else in the world – which is to solve their problems.
You must let them know that you understand what they really want. Let me let you in on a little secret: Nobody really wants what you sell – they want their problems solved – period.
I recommend making a list of the problems you solve for the clients you help the most. If you’re having trouble thinking about your client’s problems, think a bit about the things they tell you.
For example, a lot of our prospective clients might say things like – we just want the phone to ring more, so that’s what we tell them we can do for them (we don’t immediately dive into our SEO and marketing services).
That’s how you refocus your message so that it’s all about your amazing clients and the problems they want to be solved.
Create trigger phrases
Your clients don’t know how to solve their problems, but they usually know what their problems are. If you can get really good at demonstrating that what you sell is the answer to their problem they really don’t care what you call it.
Break down every solution you sell and every benefit you attribute to what you do, and map it back to a handful of “trigger phrases.”
These phrases can be questions or statements or even anecdotes, but they must come from the point of view of the client.
Write website headlines
What we mean by this is write a big, bold statement that might be the first thing anyone who visits your website will see. Now ask yourself – would this statement get your ideal client’s attention more than something like “welcome to our website?”
Want some help creating your new message? Pick out a handful of your ideal clients and go ask them – what problem did we solve for you? Test your headlines with them. Ask them to describe what you do better than anyone else.
Pro tip: If your business receives online reviews study them carefully. While it’s awesome to get 5-star reviews pay close attention to the words and common phrases your happiest clients are using – they will write your promise for you in some cases.
Until you are working towards defining, understanding and speaking to who you truly deserve to be working with, success will elude you. I can tell you that my experience suggests that you’re never really done with this exercise. As your business evolves, as you learn and grow, this model will evolve as well, but perhaps the continual process of discovery is just as important as what you discover.
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